RMA Admin Confirmation

After the Inbound and QC Scanning, the RMA moves to the Admin Confirmation stage. This step ensures that the return request is properly validated and finalized before further action.

Steps for Admin Confirmation

1. Access Pending RMA

   • Navigate to RMA Admin → Pending RMA V2.

2. Select RMA Order

   • Choose the RMA order that requires confirmation.

   • Click on Review.

3. Validate Details

   • Check and confirm the details displayed for accuracy.

4. Select Product

   • Choose the product associated with the RMA.

5. Accept or Reject

   • Select whether to Accept or Reject the RMA.

6. Choose Return Action

   • If accepted, select one of the following:

     • Return with Credit Note

     • Replacement with Credit Note

7. Apply & Complete

   • Click on Apply and then Complete to finalize the action.

8. Confirmation

   • A confirmation box will appear.

   • Click on the relevant option to confirm and finish the process.