RMA Final Review

After Admin Confirmation, the RMA undergoes a Final Review stage. This ensures all details are correctly validated before the RMA proceeds to onboard scanning.

Steps for Final Review

1. Open Reviewer Section

   • Click on the Review tab.

   • Select the RMA order requiring final review.

2. Review Order

   • Click on Review to open the RMA details.

   • Validate all the provided details (product, IMEI, return reason, and action taken).

3. Take Action

   • Review – Sends the RMA back to Admin Confirmation for re-validation.

   • Complete – Marks the RMA as approved and moves it forward to the Onboard Scanning stage in OPS.

Once the Onboard Scan is completed in OPS, the RMA order status is updated to Completed.