RMA CREATION

RMA (Return Merchandise Authorization) creation is the process of recording and authorizing the return of products from customers. It ensures proper tracking, compliance, and accountability for returned goods, whether due to defects, incorrect shipments, or other valid reasons.

Steps in RMA Creation

1. Enter RMA

   • Select the Customer.

   • Choose the Return Location (Warehouse).

   • Enter the remarks
   • Click on "Create RMA"
     
     

RMA is created

After the RMA creation, the next step is generating a link for the customer to scan the product.

Share the generated link with the customer so they can perform the IMEI scan and record the reason for return.