How to cancel an order?

The Order Cancellation process allows users to cancel an order that is no longer required.

Steps:

1. Select the Order – Locate and open the order that needs to be cancelled.

2. Click on the Cancel Order button – A confirmation box will appear.

3. Choose the Cancellation Reason – Select the appropriate reason from the dropdown or list.

4. Confirm Cancellation – Click Yes to proceed.

Once confirmed, the order status will be updated to Cancelled in the system, and no further actions can be taken on the order.

Note: An order cannot be cancelled once it has been shipped.