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Description:The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received. Steps: Click on RMA from the menu. Select Onbound Scan. Choose the RMA order. Scan the IMEI(s) of the device(s). C...

This module is used to check the availability of Apple distribution products. Filter Options:You can filter by product and select the warehouse(s). Availability View:The system shows the available quantity in the selected warehouses. Next to the quan...

This module is used to check the availability of Used Phones across warehouses. Filter Options You can filter the data by: Product Model Storage Other available attributes Availability View The system displays the available quantity...

This module is used to check whether products are Allocated, Booked, or Committed across warehouses. Filter Options You can filter the data by: Product Warehouse(s) Availability View The system displays the available quantity in the s...

This module is used to check the availability of Apple distribution products across the Dubai subsidiary. Filter Options You can filter the data by product. Availability View The system displays the available quantity in the DAFZA and DCC warehouse...

This module is used to check the availability of Used Live Inventory across warehouses. Filter Options You can filter the data by: Warehouse Model Storage Grade Color Availability View Next to each product, the system displays ...

This module is used to check the availability of Distribution Inventories across warehouses. Filter Options You can filter the data by: Warehouse Product / Model Storage Color Availability View Next to each product, the system displ...

Transfer In → Functional Grading → Cosmetic Grading → Transfer Out Transfer In Products are received into the warehouse or processing center from another location or supplier. The stock is logged into the system and made available for grading. ...

Purpose:Transfer In is the first step in the Production Module. It is used to bring the IMEI into the grading system. Once the Transfer In completed, the product’s status changes from its current status to “Grading.” Steps to Perform Transfer In: Navig...

This process is used to test device functionalities (such as buttons, battery, camera, etc.) either through an external vendor or by manual entry. Steps: Go to Production → Functional Regrading V2. select the Station and PC Scan the IMEI of the dev...

This process is used for the cosmetic grading of devices by checking for scratches, bends, dents, or other visual defects. Steps: Go to Production → Cosmetic Regrading V2. Select the station. Scan the IMEI of the device. Once the scan is s...

This is the final process in the Production module, where the graded product is scanned and placed into a new container. After scanning, the device status changes from Grading → Available, and the updated grade is reflected. Steps: Go to Production → Tra...

Purpose:PFU Grading is used to grade devices that are unable to power on. Flow:Transfer In → PFU Grading → Transfer Out Steps: Transfer In the IMEI. Go to PFU Grading. Select the station. Scan the IMEI of the device. Select the grade...

This is the first step in the Repair section. It is used to transfer the IMEI from the source warehouse (where the product is available) into the repair warehouse. Steps: Go to OPS → Repair → Repair Transfer In Select the Repair Warehouse Scan ...

After the product is transferred into the repair warehouse, the next step is to create a repair request. This involves selecting the vendor and specifying the part(s) that need repair. Steps: Go to OPS → Repair → Repair Request Select the Vendor ...

After the repair request is created, the vendor needs to receive it. Steps: Go to OPS → Repair → Repair Receive Select the Vendor Scan the IMEI ✅ The repair request is now received successfully.

After the repair is completed, the product must undergo a quality check. Navigation:OPS → Repair → Repair QC Steps: Scan the Box or IMEI Select whether the issue is Fixed / Not Fixed Enter remarks (if any) in the Add Remarks field (Option...

After the Repair QC is completed, the product undergoes regrading by the production team. Once regrading is done, the product needs to be transferred out from the repair. Navigation:OPS → Repair → Repair Transfer Out Steps: Select the Warehouse Sca...

RMA Repair Request is used to create records for products returned from customers. After completing the RMA onboard scan, you can create the RMA repair request. Navigation:OPS → Repair → RMA Repair Request Steps: Select the vendor, enter the estimated d...