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This is the first step in the Repair section. It is used to transfer the IMEI from the source warehouse (where the product is available) into the repair warehouse. Steps: Go to OPS → Repair → Repair Transfer In Select the Repair Warehouse Scan ...

After the product is transferred into the repair warehouse, the next step is to create a repair request. This involves selecting the vendor and specifying the part(s) that need repair. Steps: Go to OPS → Repair → Repair Request Select the Vendor ...

After the repair request is created, the vendor needs to receive it. Steps: Go to OPS → Repair → Repair Receive Select the Vendor Scan the IMEI ✅ The repair request is now received successfully.

After the repair is completed, the product must undergo a quality check. Navigation:OPS → Repair → Repair QC Steps: Scan the Box or IMEI Select whether the issue is Fixed / Not Fixed Enter remarks (if any) in the Add Remarks field (Option...

After the Repair QC is completed, the product undergoes regrading by the production team. Once regrading is done, the product needs to be transferred out from the repair. Navigation:OPS → Repair → Repair Transfer Out Steps: Select the Warehouse Sca...

RMA Repair Request is used to create records for products returned from customers. After completing the RMA onboard scan, you can create the RMA repair request. Navigation:OPS → Repair → RMA Repair Request Steps: Select the vendor, enter the estimated d...

Buttons for updating and edit How to cancel an order? The Order Cancellation process allows users to cancel an order that is no longer required. Steps: Select the Order – Locate and open the order that needs to be cancelled. Click on the Cancel ...

Sales order flow Blue boxes → processes happening in OMS Yellow boxes → processes happening in OPS INTERCOMPANY/ STR ORDERS FLOW Rectangular boxes → steps happening in OMS Oval boxes → steps happening in OPS RM...

How to scan Normal Intercompany Orders? In an Intercompany Order, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.This process happens after assigning operators and before p...

RMA Inbound ScanningPage Description:After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly. Steps: Click on RMA from the menu. ...

The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement. Steps: Select the Intercompany Order. Click Assign Operator. Choose the operator for: P...

After scanning, products require Packing Confirmation before transfer. Steps: Go to Intercompany Order and click on Packing Confirmation. Select the Order. Verify that the Order Quantity matches the Scanned Quantity. Click on Confirm. ...

COUNTRY OF ORGIN (COO)Country of Origin (COO) refers to the country where a product is manufactured, produced, or assembled. It indicates where the goods originally come from. How to Update COO for an Order Go to STR or IC All Orders. Select the req...

Assign operator The Assign Operator step allows you to allocate responsibilities for picking, packing, and shipping within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process. Steps Go to Cus...