Skip to main content

RMA

RMA Inbound ScanningPage

Description:
After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly.

Steps:

  1. Click on RMA from the menu.

  2. Select Inbound Scan.

  3. Choose the RMA order and click NEXT.

  4. Scan the IMEI of the device(s).

  5. Click Complete Scanning.

  6. ✅ Inbound scanning is now completed.

 

RMA QC Scan


Description:
After the device has been inbound scanned, the next step is the Quality Check (QC) Scan. This step ensures the device is tested for any functional or cosmetic issues before proceeding further.

Steps:

  1. Click on RMA from the menu.

  2. Select RMA QC Scan.

  3. Choose the RMA order and click Next.

  4. Scan the IMEI of the device.

  5. Select the Issues (Functional or Cosmetic).

  6. Click Agree or Disagree based on the QC result.

  7. Click Complete.

✅ QC scanning is now completed.

Note: The next step is in OMS for admin approval and final review.

RMA Onboarding

Description:
The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received.

Steps:

  1. Click on RMA from the menu.

  2. Select Onbound Scan.

  3. Choose the RMA order.

  4. Scan the IMEI(s) of the device(s).

  5. Click Complete Scanning.

✅ RMA Onboarding is now completed.

No comments to display

Back to top