# RMA

# RMA Inbound ScanningPage

**Description:**  
After the customer has scanned the device, the next step is to perform the **Inbound Scan** in the RMA process. This ensures the scanned device is received and recorded properly.

### Steps:

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th" option:page-display:page-id="49"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **Inbound Scan**.
3. Choose the **RMA order** and click **NEXT**.
4. **Scan the IMEI** of the device(s).
5. Click **Complete Scanning**.
6. ✅ Inbound scanning is now completed.

</div></div><iframe allowfullscreen="allowfullscreen" height="384" src="https://www.youtube.com/embed/HFCJt1iJEVo" style="width: 685px; height: 384px;" width="685"></iframe>

# RMA QC Scan

<div class="page-content clearfix" component="page-display" id="bkmrk--1" option:page-display:page-id="50"><div dir="auto"><div style="clear: left;">  
</div>---

</div></div>**Description:**  
After the device has been inbound scanned, the next step is the **Quality Check (QC) Scan**. This step ensures the device is tested for any **functional** or **cosmetic** issues before proceeding further.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th-2" option:page-display:page-id="50"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **RMA QC Scan**.
3. Choose the **RMA order** and click **Next**.
4. **Scan the IMEI** of the device.
5. Select the **Issues** (Functional or Cosmetic).
6. Click **Agree** or **Disagree** based on the QC result.
7. Click **Complete**.

</div></div>✅ QC scanning is now completed.

<iframe allowfullscreen="allowfullscreen" height="415" src="https://www.youtube.com/embed/a1nnnZhfJgQ" style="width: 740px; height: 415px;" width="740"></iframe>

**Note:** The next step is in **OMS** for **admin approval and final review**.

# RMA Onboarding

**Description:**  
The RMA Onboarding process is used to **record and confirm devices** against an RMA order as they are received.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th-4" option:page-display:page-id="51"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **Onbound Scan**.
3. Choose the **RMA order**.
4. **Scan the IMEI(s)** of the device(s).
5. Click **Complete Scanning**.

</div></div><iframe allowfullscreen="allowfullscreen" height="408" src="https://www.youtube.com/embed/PlUb71sVlto" style="width: 728px; height: 408px;" width="728"></iframe>

✅ RMA Onboarding is now completed.