How to scan a Normal customer Order?

In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation.

Steps

1. Go to the Customer Order Module.

2. Select the Normal Order you want to process.

3. Assign an Operator to the order.

4. Proceed to the Used Scan / Distribution Scan screen.

5. Scan each device IMEI/serial number against the order.

6. Once all items are scanned successfully, the system validates the entries.

7. Move to the Packing Confirmation step.

Assign operator

The Assign Operator step allows you to allocate responsibilities for picking, packing, and shipping within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.

Steps

1. Go to Customer Order.

2. Select the order you want to process.

3. Click on Assign Operator.

4. Choose the operator for:

   • Picking

   • Packing

   • Shipping

5. Click Assign to confirm.

Used or Distribution Scan

• If the product is used, go for Used Scan.

• If the product is for distribution, go for Distribution Scan.

Used Scan Process

1. Click on Used Scan.

2. Select the Order.

3. Choose whether the product is Serialized or Non-Serialized.

   • If Serialized:

     • Click on Serialized.

     • Go to Serial Scan and scan the IMEI in the box.

     • Press Enter.

     • The Scan Count will increase and the Pending Count will decrease.

4. Click Save.

   • After saving, a box will be created for the scanned products.

5. Click Save again to confirm.

6. Products are now successfully scanned.

Distribution Scan Process

1. Click on Distribution Scan.

2. Select the Order.

3. Click on the Product.

4. Choose Serial Scan.

5. Scan the IMEI and press Enter.

   • Repeat until all products are scanned.

6. Click Save.

7. Select the Box Dimensions to store the products.

8. Click Save again to confirm.

9. Products are now successfully scanned into the box.

Packing Confirmation

After scanning, products require Packing Confirmation.

1. Go to Customer Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click on Confirm.

5. Once confirmed, the scanning process is completed and the status will reflect in OMS.