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The RMA Customer Scan process ensures that returned products are validated by capturing IMEI details and recording the reason for return directly from the customer. This step guarantees product traceability, prevents errors, and supports smooth processing of t...

After the Inbound and QC Scanning, the RMA moves to the Admin Confirmation stage. This step ensures that the return request is properly validated and finalized before further action. Steps for Admin Confirmation Access Pending RMA Navigate to RMA Ad...

After Admin Confirmation, the RMA undergoes a Final Review stage. This ensures all details are correctly validated before the RMA proceeds to onboard scanning. Steps for Final Review Open Reviewer Section Click on the Review tab. Select the RMA...

An ASN is the process of inserting newly purchased products into the system. It ensures proper product intake and seamless processing within the supply chain. Steps to Create a Used Purchase Order via ASN Navigate to Purchase Order Module Go to Pu...

Product Management is used to manage product details, visibility, pricing, and availability across warehouses. Navigation Go to Product Management → Product Management. Use filters to search for the required product. Select the Warehouse to che...

In the Product Management module, there are two options: IMEI History and IMEI Detailed History. By entering an IMEI, the system displays complete information including the IMEI details, its current status, and the orders where the IMEI has been used.

The Order Cancellation process allows users to cancel an order that is no longer required. Steps: Select the Order – Locate and open the order that needs to be cancelled. Click on the Cancel Order button – A confirmation box will appear. Choose...

The IMEI Download feature allows users to export the IMEI details of a selected order in Excel format. Steps: Select the Order – Locate and open the order from the list. Click on IMEI Download – Found on the right side of the selected order. Co...

The Change Forwarder option allows users to update the logistics partner (forwarder) assigned to an order. Steps: Select the Order – Locate and open the order from the list. Click on Change Forwarder – Opens the forwarder selection option. Sele...

The Update NS option allows users to update or add the NS (NetSuite) ID for an order in the system. Steps: Select the Order – Locate and open the order from the list. Click on Update NS – Opens the NS update option. Enter the NS ID – Input the ...

The Duplicate Order option allows users to create a new order by copying details from an existing one. This helps save time and ensures accuracy when placing similar or repeated orders. Steps: Select the Order – Locate and open the order you want to dupl...

The PI Download option allows users to download the Proforma Invoice (PI) of an order. It can be generated either with prices visible or with prices masked, depending on the requirement. Steps: Select the Order – Locate and open the order from the list. ...

The Change Shipping Address option allows users to update or modify the delivery address for an order before shipment. Steps: Select the Order – Locate and open the order from the list. Click on Change Shipping Address – Opens the shipping address o...

The Auto Accept feature in Purchase Orders allows the system to automatically validate and receive products without manual scanning. This helps speed up the receiving process. Steps: Click on Purchase Order – Go to the General → Operator → Pending Shippi...

The Inventory Confirmation step ensures that the requested stock is available before proceeding with the transfer. This step is mandatory for Normal Intercompany Orders but is automatically handled for POS Orders. Steps for Normal Intercompany Order Go...

In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation. Steps Go to the Cu...

POS Order Scanning Steps POS Scan In Customer Order, click on POS Scan. Select the Order. Choose Serialized or Non-Serialized: Serialized → Scan the IMEI/Serial Number. Non-Serialized → Enter the SKU Code and Quantity. Click ...

In an Intercompany Order, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.This process happens after assigning operators and before packing confirmation. Steps 1. Go to I...