OPS Customer Order How to scan a Normal customer Order? In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation. Steps Go to the Customer Order Module . Select the Normal Order you want to process. Assign an Operator to the order. Proceed to the Used Scan / Distribution Scan screen. Scan each device IMEI/serial number against the order. Once all items are scanned successfully, the system validates the entries. Move to the Packing Confirmation step. Assign operator The Assign Operator step allows you to allocate responsibilities for picking, packing, and shipping within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process. Steps Go to Customer Order . Select the order you want to process. Click on Assign Operator . Choose the operator for: Picking Packing Shipping Click Assign to confirm. Used or Distribution Scan If the product is used , go for Used Scan . If the product is for distribution , go for Distribution Scan . Used Scan Process Click on Used Scan . Select the Order . Choose whether the product is Serialized or Non-Serialized . If Serialized: Click on Serialized . Go to Serial Scan and scan the IMEI in the box. Press Enter . The Scan Count will increase and the Pending Count will decrease. Click Save . After saving, a box will be created for the scanned products. Click Save again to confirm. Products are now successfully scanned.   Distribution Scan Process Click on Distribution Scan . Select the Order . Click on the Product . Choose Serial Scan . Scan the IMEI and press Enter . Repeat until all products are scanned. Click Save . Select the Box Dimensions to store the products. Click Save again to confirm. Products are now successfully scanned into the box. Packing Confirmation After scanning, products require Packing Confirmation . Go to Customer Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click on Confirm . Once confirmed, the scanning process is completed and the status will reflect in OMS . How to scan a POS order? POS Order Scanning Steps POS Scan In Customer Order , click on POS Scan . Select the Order . Choose Serialized or Non-Serialized : Serialized → Scan the IMEI/Serial Number . Non-Serialized → Enter the SKU Code and Quantity . Click Save . A Box will be created → select the Box Size and click Save . The POS Scan is now completed. Packing Confirmation Go to Customer Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click Confirm . Once confirmed, scanning is completed and the status will reflect in OMS .   Assign operator Assign operator The  Assign Operator  step allows you to allocate responsibilities for  picking, packing, and shipping  within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process. Steps Go to  Customer Order . Select the order you want to process. Click on  Assign Operator . Choose the operator for: Picking Packing Shipping Click  Assign  to confirm. Used Scan Used Scan Process Click on  Used Scan . Select the  Order . Choose whether the product is  Serialized  or  Non-Serialized . If Serialized: Click on  Serialized . Go to  Serial Scan  and scan the  IMEI  in the box. Press  Enter . The  Scan Count  will increase and the  Pending Count  will decrease. Click  Save . After saving, a  box will be created  for the scanned products. Click  Save  again to confirm. Products are now successfully scanned. Distribution Scan Distribution Scan Process Click on  Distribution Scan . Select the  Order . Click on the  Product . Choose  Serial Scan . Scan the  IMEI  and press  Enter . Repeat until all products are scanned. Click  Save . Select the  Box Dimensions  to store the products. Click  Save  again to confirm. Products are now successfully scanned into the box. Packing confirmation Packing Confirmation After scanning, products require  Packing Confirmation . Go to  Customer Order  and click on  Packing Confirmation . Select the  Order . Verify that the  Order Quantity  matches the  Scanned Quantity . Click on  Confirm . Once confirmed, the scanning process is completed and the status will  reflect in OMS . POS Scan POS Order Scanning Steps POS Scan In  Customer Order , click on  POS Scan . Select the  Order . Choose  Serialized  or  Non-Serialized : Serialized  → Scan the  IMEI/Serial Number . Non-Serialized  → Enter the  SKU Code  and  Quantity . Click  Save . A  Box will be created  → select the  Box Size  and click  Save . The  POS Scan  is now completed. Inter-company How to scan Normal Intercompany Orders? In an Intercompany Order , scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update. This process happens after assigning operators and before packing confirmation. Steps 1. Go to Intercompany Module Navigate to the Intercompany Order Module . Select the Intercompany Order you want to process. 2. Assign Operator The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement. Steps: Select the Intercompany Order . Click Assign Operator . Choose the operator for: Picking Packing Shipping Click Assign to confirm. 3. Order Scan Process Click on Order Scan . Select the Intercompany Order . Click on the Product . Choose Serial Scan . Scan the IMEI and press Enter . Repeat until all products are scanned. Click Save . A Box will be created → select the Box Dimensions to store the products. Click Save again to confirm. Products are now successfully scanned into the box. 4. Packing Confirmation After scanning, products require Packing Confirmation before transfer. Steps: Go to Intercompany Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click on Confirm . Once confirmed, scanning is completed and the update will reflect in the Intercompany system & OMS . How to scan POS IC ORDER? 1. POS Distribution Scan In Customer Order , click on POS Distribution Scan . Select the Order . Choose Serialized or Non-Serialized : Serialized → Scan the IMEI/Serial Number . Non-Serialized → Enter the SKU Code and Quantity . Click Save . A Box will be created → select the Box Size and click Save . 2. POS Used Scan In Customer Order , click on POS Used Scan . Select the Order . Click on IMEI Scan . Scan the IMEI/Serial Number . The POS Scan is now completed. 3. Packing Confirmation Go to Customer Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click Confirm . Once confirmed, scanning is completed and the status will reflect in OMS . How to Receive an Inter-company order? Receiving Intercompany Orders (Destination Warehouse) Go to the Receive option under Intercompany Orders . Select the Order to be received. Choose Serialized or Non-Serialized . Select the scan method: IMEI Scan Box Scan 2D Scan Scan the product IMEI/Serial Numbers (or boxes, if applicable). Once all products are scanned, click Done . The order is now successfully received into the destination warehouse. INTERCOMPANY MODULE How to scan Normal Intercompany Orders? In an Intercompany Order , scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update. This process happens after assigning operators and before packing confirmation. Steps 1. Go to Intercompany Module Navigate to the Intercompany Order Module . Select the Intercompany Order you want to process. 2. Assign Operator The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement. Steps: Select the Intercompany Order . Click Assign Operator . Choose the operator for: Picking Packing Shipping Click Assign to confirm. 3. Order Scan Process Click on Order Scan . Select the Intercompany Order . Click on the Product . Choose Serial Scan . Scan the IMEI and press Enter . Repeat until all products are scanned. Click Save . A Box will be created → select the Box Dimensions to store the products. Click Save again to confirm. Products are now successfully scanned into the box. 4. Packing Confirmation After scanning, products require Packing Confirmation before transfer. Steps: Go to Intercompany Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click on Confirm . Once confirmed, scanning is completed and the update will reflect in the Intercompany system & OMS .     How to scan POS IC ORDER? 1. POS Distribution Scan In Customer Order , click on POS Distribution Scan . Select the Order . Choose Serialized or Non-Serialized : Serialized → Scan the IMEI/Serial Number . Non-Serialized → Enter the SKU Code and Quantity . Click Save . A Box will be created → select the Box Size and click Save . 2. POS Used Scan In Customer Order , click on POS Used Scan . Select the Order . Click on IMEI Scan . Scan the IMEI/Serial Number . The POS Scan is now completed. 3. Packing Confirmation Go to Customer Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click Confirm . Once confirmed, scanning is completed and the status will reflect in OMS .   How to Receive an Inter-company order? Receiving Intercompany Orders (Destination Warehouse) Go to the Receive option under Intercompany Orders . Select the Order to be received. Choose Serialized or Non-Serialized . Select the scan method: IMEI Scan Box Scan 2D Scan Scan the product IMEI/Serial Numbers (or boxes, if applicable). Once all products are scanned, click Done . The order is now successfully received into the destination warehouse. Assign Operator The  Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement. Steps: Select the Intercompany Order . Click Assign Operator . Choose the operator for: Picking Packing Shipping Click Assign to confirm. Packing Confirmation After scanning, products require  Packing Confirmation before transfer. Steps: Go to Intercompany Order and click on Packing Confirmation . Select the Order . Verify that the Order Quantity matches the Scanned Quantity . Click on Confirm . Once confirmed, scanning is completed and the update will reflect in the Intercompany system & OMS . Order Scan Order Scan Process Click on  Order Scan . Select the  Intercompany Order . Click on the  Product . Choose  Serial Scan . Scan the  IMEI  and press  Enter . Repeat until all products are scanned. Click  Save . A  Box will be created  → select the  Box Dimensions  to store the products. Click  Save  again to confirm. Products are now successfully scanned into the box. POS Used Scan POS Used Scan In  Customer Order , click on  POS Used Scan . Select the  Order . Click on  IMEI Scan . Scan the  IMEI/Serial Number . The  POS Scan  is now completed. POS Distribution Scan POS Distribution Scan In  Customer Order , click on  POS Distribution Scan . Select the  Order . Choose  Serialized  or  Non-Serialized : Serialized  → Scan the  IMEI/Serial Number . Non-Serialized  → Enter the  SKU Code  and  Quantity . Click  Save . A  Box will be created  → select the  Box Size  and click  Save . RMA RMA Inbound ScanningPage Description: After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly. Steps: Click on RMA from the menu. Select Inbound Scan . Choose the RMA order and click NEXT . Scan the IMEI of the device(s). Click Complete Scanning . ✅ Inbound scanning is now completed. RMA QC Scan Description: After the device has been inbound scanned, the next step is the Quality Check (QC) Scan . This step ensures the device is tested for any functional or cosmetic issues before proceeding further. Steps: Click on RMA from the menu. Select RMA QC Scan . Choose the RMA order and click Next . Scan the IMEI of the device. Select the Issues (Functional or Cosmetic). Click Agree or Disagree based on the QC result. Click Complete . ✅ QC scanning is now completed. Note: The next step is in OMS for admin approval and final review . RMA Onboarding Description: The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received. Steps: Click on RMA from the menu. Select Onbound Scan . Choose the RMA order . Scan the IMEI(s) of the device(s). Click Complete Scanning . ✅ RMA Onboarding is now completed. RMA RMA Inbound ScanningPage Description: After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly. Steps: Click on RMA from the menu. Select Inbound Scan . Choose the RMA order and click NEXT . Scan the IMEI of the device(s). Click Complete Scanning . ✅ Inbound scanning is now completed.   RMA QC Scan Description: After the device has been inbound scanned, the next step is the Quality Check (QC) Scan . This step ensures the device is tested for any functional or cosmetic issues before proceeding further. Steps: Click on RMA from the menu. Select RMA QC Scan . Choose the RMA order and click Next . Scan the IMEI of the device. Select the Issues (Functional or Cosmetic). Click Agree or Disagree based on the QC result. Click Complete . ✅ QC scanning is now completed. Note: The next step is in OMS for admin approval and final review . RMA Onboarding Description: The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received. Steps: Click on RMA from the menu. Select Onbound Scan . Choose the RMA order . Scan the IMEI(s) of the device(s). Click Complete Scanning . ✅ RMA Onboarding is now completed. Production Used to grade or regrade devices GRADING FLOW Transfer In → Functional Grading → Cosmetic Grading → Transfer Out Transfer In Products are received into the warehouse or processing center from another location or supplier. The stock is logged into the system and made available for grading. Functional Grading Each product is tested for functionality (performance, hardware/software working condition, battery health, etc.). Based on results, items are categorized into functional grades (e.g., fully functional, partially functional, or faulty). Cosmetic Grading Products are assessed for appearance/physical condition (scratches, dents, display quality, body wear, etc.). Items are then categorized into cosmetic grades (A, B, C, etc.), which help define market value. Transfer Out After grading, products are transferred out to the next stage — either to sales inventory, another warehouse, or distribution channel . The transfer ensures graded stock is available for allocation and sale based on its grading category. Transfer In Purpose: Transfer In is the first step in the Production Module. It is used to bring the IMEI into the grading system . Once the Transfer In completed, the product’s status changes from its current status to  “Grading.” Steps to Perform Transfer In: Navigate to OPS → Production → Transfer In . Choose IMEI Scan or Box Scan . Scan the IMEI (or box) that needs to be graded. Click on Done . The Transfer In is completed , and the status of the IMEI changes to “Grading.” Functional Regrading V2 This process is used to test device functionalities (such as buttons, battery, camera, etc.) either through an external vendor or by manual entry. Steps: Go to Production → Functional Regrading V2 . select the Station and PC Scan the IMEI of the device. Once the scan is successful, the relevant test cases will appear. Select the appropriate test case(s) . Click Save to record the functional regrading. If Reset is clicked instead of Save, the functional regrading will be cleared. Cosmetic Regrading V2 This process is used for the  cosmetic grading of devices by checking for scratches, bends, dents, or other visual defects. Steps: Go to Production → Cosmetic Regrading V2 . Select the station . Scan the IMEI of the device. Once the scan is successful, the relevant visual test cases will appear. Select the appropriate test case(s) . Click Save to record the cosmetic regrading. Transfer Out This is the final process in the Production module , where the graded product is scanned and placed into a new container. After scanning, the device status changes from Grading → Available , and the updated grade is reflected. Steps: Go to Production → Transfer Out . Scan the container . Scan the IMEI of the device. Once scanned, the IMEI is transferred out and becomes available for orders . PFU Grading Purpose: PFU Grading is used to grade devices that are unable to power on . Flow: Transfer In → PFU Grading → Transfer Out Steps: Transfer In the IMEI. Go to PFU Grading . Select the station . Scan the IMEI of the device. Select the grade for the device. PFU grading is now completed . Perform Transfer Out to make the device available for orders. Repair Transfer IN This is the first step in the Repair section. It is used to transfer the IMEI from the source warehouse (where the product is available) into the repair warehouse. Steps: Go to OPS → Repair → Repair Transfer In Select the Repair Warehouse Scan the IMEI Repair Request After the product is transferred into the repair warehouse, the next step is to create a repair request. This involves selecting the vendor and specifying the part(s) that need repair. Steps: Go to OPS → Repair → Repair Request Select the Vendor Enter the Estimated Repair Date and add a Remark (if any), then click Next From the Dropdown , select the part(s) that need to be repaired Scan the IMEI and click the Save button Click the Complete button A request will be created, and the details will appear in the box Click OK ✅ The repair request is now created successfully. Repair Receive After the repair request is created, the vendor needs to receive it. Steps: Go to OPS → Repair → Repair Receive Select the Vendor Scan the IMEI ✅ The repair request is now received successfully. Repair QC After the repair is completed, the product must undergo a quality check. Navigation: OPS → Repair → Repair QC Steps: Scan the Box or IMEI Select whether the issue is Fixed / Not Fixed Enter remarks (if any) in the Add Remarks field (Optional) Click Add More Services to include additional services Click Receive to complete QC ✅ Once QC is completed, the product must be Regraded . Repair transfer Out After the Repair QC is completed, the product undergoes regrading by the production team. Once regrading is done, the product needs to be transferred out from the repair. Navigation: OPS → Repair → Repair Transfer Out Steps: Select the Warehouse Scan the IMEI The Repair Transfer Out is completed, and the product status will change to Available ✅ The repair cycle is now fully completed. RMA Repair Request RMA Repair Request is used to create records for products returned from customers. After completing the RMA onboard scan, you can create the RMA repair request. Navigation: OPS → Repair → RMA Repair Request Steps: Select the vendor, enter the estimated date and remarks, then click Next . Select the vendor service, scan the IMEI, and click Save Box . Click on Complete Request . The RMA Repair Request is created successfully. After this, proceed with RMA Receive . Product Activation Product activation is used to activate a device for use in a specific country. Steps: Navigate to the Repair section and click on Product Activation . Select the country and the activation date . Scan the IMEI of the device. Once the IMEI is scanned, the product activation is completed . Inventory Movement IMEI to Container IMEI to Container This feature helps to insert IMEIs into containers during inventory movement. Steps: Go to Inventory Movement and click on IMEI to Container . Scan the container . Scan the IMEIs that need to be added. The scanned IMEIs will be successfully inserted into the selected container . Container Sorting Container Sorting Container Sorting helps organize devices based on aging and shows the correct position where each device should be placed. Steps Open Container Sorting . Scan the container . Scan the IMEI . The system will display the position where the device needs to be kept. Container to container Container to Container is used to move IMEIs from one container to another. Steps Open Container to Container . Select the From Container . Select the To Container . Scan the IMEIs from the first container. The scanned IMEIs will be transferred to the second container . Area to Area AREA TO AREA is used to move a container from its current area to another area within the warehouse. Steps: Select the From Area where the container is currently located. Select the To Area where the container needs to be moved. Select or scan the Container to be transferred. Once the process is completed, the container is successfully transferred to the new area and the system is updated accordingly. TRACE IMEI Trace IMEI helps track the activities and history of an IMEI. Steps: Click on Trace IMEI . Scan or enter the IMEI . The product details along with all related activities are displayed. Trace Container Trace Container shows the products stored in a selected container. Steps: Click on Trace Container . Scan or select the Container . The system displays the product details along with the IMEIs of all products inside the container. IMEI Matching IMEI Matching helps identify boxes that contain products with the same specifications. Steps: Click on IMEI Matching . Scan or enter the IMEI . The system displays the product details along with boxes that contain similar products. Bulk Move Bulk Move helps move all products from one container to another at once. Steps: Click on Bulk Move . Scan the From Container . Scan the To Container . Enter the count of IMEIs in the container. Click on Move . All IMEIs are successfully moved to the selected container. Distribution Movements Distribution Movement helps transfer distribution stock from one warehouse to another within the same subsidiary. Steps: Click on Distribution Movement . Select the warehouse to which the stock needs to be transferred. Scan the IMEIs of the products. Once completed, the products are successfully transferred to the selected warehouse. Used Warehouse Movement Used Warehouse Movement is used to transfer used stock from one warehouse to another within the same subsidiary. Steps: Click on Used Warehouse Movement . Select the destination warehouse . Scan the IMEIs of the products to be transferred. Once completed, the products are successfully transferred to the selected warehouse.