# OPS

# Customer Order

# How to scan a Normal customer Order?

In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation.

---

### **Steps**

1. **Go to the Customer Order Module**.
2. Select the **Normal Order** you want to process.
3. **Assign an Operator** to the order.
4. Proceed to the **Used Scan / Distribution Scan** screen.
5. **Scan each device IMEI/serial number** against the order.
6. Once all items are scanned successfully, the system validates the entries.
7. Move to the **Packing Confirmation** step.

### Assign operator

The **Assign Operator** step allows you to allocate responsibilities for **picking, packing, and shipping** within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.

### **Steps**

1. Go to **Customer Order**.
2. Select the order you want to process.
3. Click on **Assign Operator**.
4. Choose the operator for:
    
    
    - **Picking**
    - **Packing**
    - **Shipping**
5. Click **Assign** to confirm.

<iframe allowfullscreen="allowfullscreen" height="417" src="https://www.youtube.com/embed/viOKi77dw6E" style="width: 744px; height: 417px;" width="744"></iframe>

---

---

### Used or Distribution Scan

- If the product is **used**, go for **Used Scan**.
- If the product is for **distribution**, go for **Distribution Scan**.

---

### **Used Scan Process**

1. Click on **Used Scan**.
2. Select the **Order**.
3. Choose whether the product is **Serialized** or **Non-Serialized**.
    
    
    - **If Serialized:**
        
        
        - Click on **Serialized**.
        - Go to **Serial Scan** and scan the **IMEI** in the box.
        - Press **Enter**.
        - The **Scan Count** will increase and the **Pending Count** will decrease.
4. Click **Save**.
    
    
    - After saving, a **box will be created** for the scanned products.
5. Click **Save** again to confirm.
6. Products are now successfully scanned.

<iframe allowfullscreen="allowfullscreen" height="386" src="https://www.youtube.com/embed/NLTu0OrpqMQ" style="width: 688px; height: 386px;" width="688"></iframe>

### **Distribution Scan Process**

1. Click on **Distribution Scan**.
2. Select the **Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
    
    
    - Repeat until all products are scanned.
6. Click **Save**.
7. Select the **Box Dimensions** to store the products.
8. Click **Save** again to confirm.
9. Products are now successfully scanned into the box.

<iframe allowfullscreen="allowfullscreen" height="428" src="https://www.youtube.com/embed/Yee896JjzuM" style="width: 763px; height: 428px;" width="763"></iframe>

### **Packing Confirmation**

After scanning, products require **Packing Confirmation**.

1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, the scanning process is completed and the status will **reflect in OMS**.

<iframe allowfullscreen="allowfullscreen" height="368" src="https://www.youtube.com/embed/ACQbJXXzeNI" style="width: 658px; height: 368px;" width="658"></iframe>

---

# How to scan a POS order?

## **POS Order Scanning Steps**

### **POS Scan**

1. In **Customer Order**, click on **POS Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
    
    
    - **Serialized** → Scan the **IMEI/Serial Number**.
    - **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Size** and click **Save**.
5. The **POS Scan** is now completed.

<iframe allowfullscreen="allowfullscreen" height="382" src="https://www.youtube.com/embed/EtG4bzEVkyg" style="width: 681px; height: 382px;" width="681"></iframe>

---

### **Packing Confirmation**

1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click **Confirm**.
5. Once confirmed, scanning is **completed** and the status will **reflect in OMS**.

<iframe allowfullscreen="allowfullscreen" height="384" src="https://www.youtube.com/embed/ACQbJXXzeNI" style="width: 685px; height: 384px;" width="685"></iframe>

# Assign operator

### Assign operator

The **Assign Operator** step allows you to allocate responsibilities for **picking, packing, and shipping** within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.

### **Steps**

1. Go to **Customer Order**.
2. Select the order you want to process.
3. Click on **Assign Operator**.
4. Choose the operator for:
    
    
    - **Picking**
    - **Packing**
    - **Shipping**
5. Click **Assign** to confirm.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Customer_Order/d960e01aa6204d16aea9cb4e0b467c879b9a76232f164aaea4dd5ad061beee2c680a708e984f43fbb48d328e45ec29fa0fb036374af64f6c9c0087461c95ee955698ad4d.mov"></source></video>

# Used Scan

### **Used Scan Process**

1. Click on **Used Scan**.
2. Select the **Order**.
3. Choose whether the product is **Serialized** or **Non-Serialized**.
    
    
    - **If Serialized:**
        
        
        - Click on **Serialized**.
        - Go to **Serial Scan** and scan the **IMEI** in the box.
        - Press **Enter**.
        - The **Scan Count** will increase and the **Pending Count** will decrease.
4. Click **Save**.
    
    
    - After saving, a **box will be created** for the scanned products.
5. Click **Save** again to confirm.
6. Products are now successfully scanned.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Customer_Order/58027bd340ce4fb2bb84b5cb18f276c8ed6e70f67cbc4793a5c924a137062004e461e1afce5e42fea36664c53feaba2b35e9a1ccc3314b6699398997b36a945d7a9a0d5e.mov"></source></video>

# Distribution Scan

### **Distribution Scan Process**

1. Click on **Distribution Scan**.
2. Select the **Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
    
    
    - Repeat until all products are scanned.
6. Click **Save**.
7. Select the **Box Dimensions** to store the products.
8. Click **Save** again to confirm.
9. Products are now successfully scanned into the box.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Customer_Order/db33ed0fb0c343488531987491bb232d70fa3ba6f68b4290a8d1571849b3462cc5539933f7bd4ec299df3f335c93fdc0049438c1aed3476291ae010a1323709234d5759d.mov"></source></video>

# Packing confirmation

### **Packing Confirmation**

After scanning, products require **Packing Confirmation**.

1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, the scanning process is completed and the status will **reflect in OMS**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Customer_Order/6350d8350cc941c08ef3fd36447ed39e7f84d5be4aca441eb634af39e75ee97cb42a676b1220406ab2e0374456cd788aa27048bd7f0b4039b06395acb554bb3b990b3d4a.mov"></source></video>

# POS Scan

## **POS Order Scanning Steps**

### **POS Scan**

1. In **Customer Order**, click on **POS Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
    
    
    - **Serialized** → Scan the **IMEI/Serial Number**.
    - **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Size** and click **Save**.
5. The **POS Scan** is now completed.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Customer_Order/396d6ca9d50b43c99c4881bf7700788eb9eb4b3964624c24a4ccf27bb983edee0d04787f7e124bc2b47de0cdbf6fc8b500324e4e53a7469da7bc0301a8261be08b4d2b4c.mov"></source></video>

# Inter-company

# SHIPMENT BUILDER

Shipment builder allows palletization of items from multiple STR orders into a single shipment, generates airline-ready Packing Lists (PL), pallet labels, and supports shipment tracking from creation to receipt.

- This is used to create, manage, and view shipments for Inter-company orders.
- The dropdown allows users to select existing shipments, review details, and proceed with pallet creation and packing confirmation.
- The selected warehouse will be the source warehouse.  
    <span class="EOP SCXW106895534 BCX0" data-ccp-props="{"335551550":1,"335551620":1,"335559685":1080}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.925px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"> </span>

<span class="EOP SCXW106895534 BCX0" data-ccp-props="{"335551550":1,"335551620":1,"335559685":1080}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.925px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">How to create a shipment  
  
</span>

<div class="SCXW106895534 BCX0" id="bkmrk-" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div class="ListContainerWrapper SCXW106895534 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"></div></div>

# How to scan Normal Intercompany Orders?

In an **Intercompany Order**, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.  
This process happens after assigning operators and before packing confirmation.

---

### **Steps**

#### **1. Go to Intercompany Module**

- Navigate to the **Intercompany Order Module**.
- Select the **Intercompany Order** you want to process.

---

#### **2. Assign Operator**

The **Assign Operator** step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

**Steps:**

1. Select the **Intercompany Order**.
2. Click **Assign Operator**.
3. Choose the operator for:
    
    
    - Picking
    - Packing
    - Shipping
4. Click **Assign** to confirm.

<iframe allowfullscreen="allowfullscreen" height="414" src="https://www.youtube.com/embed/0fmSix1iuEM" style="width: 738px; height: 414px;" width="738"></iframe>

---

#### **3. Order Scan Process**

1. Click on **Order Scan**.
2. Select the **Intercompany Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
    
    
    - Repeat until all products are scanned.
6. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Dimensions** to store the products.
7. Click **Save** again to confirm.
8. Products are now successfully scanned into the box.

<iframe allowfullscreen="allowfullscreen" height="383" src="https://www.youtube.com/embed/RI4vWwsk5z8" style="width: 686px; height: 383px;" width="686"></iframe>

---

#### **4. Packing Confirmation**

After scanning, products require **Packing Confirmation** before transfer.

**Steps:**

1. Go to **Intercompany Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, scanning is completed and the update will reflect in the **Intercompany system &amp; OMS**.

<iframe allowfullscreen="allowfullscreen" height="391" src="https://www.youtube.com/embed/oijfFJzWLew" style="width: 699px; height: 391px;" width="699"></iframe>

# How to scan POS IC ORDER?

### **1. POS Distribution Scan**

1. In **Customer Order**, click on **POS Distribution Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
    
    
    - **Serialized** → Scan the **IMEI/Serial Number**.
    - **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Size** and click **Save**.

<iframe allowfullscreen="allowfullscreen" height="371" src="https://www.youtube.com/embed/fpo9bM7sw28" style="width: 662px; height: 371px;" width="662"></iframe>

---

### **2. POS Used Scan**

1. In **Customer Order**, click on **POS Used Scan**.
2. Select the **Order**.
3. Click on **IMEI Scan**.
4. Scan the **IMEI/Serial Number**.
5. The **POS Scan** is now completed.

<iframe allowfullscreen="allowfullscreen" height="383" src="https://www.youtube.com/embed/lZo1RetK-20" style="width: 684px; height: 383px;" width="684"></iframe>

---

### **3. Packing Confirmation**

1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click **Confirm**.
5. Once confirmed, scanning is completed and the status will **reflect in OMS**.

<iframe allowfullscreen="allowfullscreen" height="392" src="https://www.youtube.com/embed/oijfFJzWLew" style="width: 700px; height: 392px;" width="700"></iframe>

# How to Receive an Inter-company order?

## **Receiving Intercompany Orders (Destination Warehouse)**

1. Go to the **Receive** option under **Intercompany Orders**.
2. Select the **Order** to be received.
3. Choose **Serialized** or **Non-Serialized**.
4. Select the scan method:
    
    
    - **IMEI Scan**
    - **Box Scan**
    - **2D Scan**
5. Scan the product **IMEI/Serial Numbers** (or boxes, if applicable).
6. Once all products are scanned, click **Done**.
7. The order is now **successfully received** into the destination warehouse.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/24583a597e68447db5c654a35abd2ef1d11fd1632709491cac7e8520e425ebc0bbb346ff1bb54e6387afe5d640ce40bd918ff63815d74d1d95b0157f0989cf2ef4d51a86.mov"></source></video>

# INTERCOMPANY MODULE

# How to scan Normal Intercompany Orders?

In an **Intercompany Order**, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.  
This process happens after assigning operators and before packing confirmation.

<div class="page-content clearfix" component="page-display" id="bkmrk-" option:page-display:page-id="46"><div dir="auto">---

</div></div>### **Steps**

#### **1. Go to Intercompany Module**

<div class="page-content clearfix" component="page-display" id="bkmrk-navigate-to-the-inte" option:page-display:page-id="46"><div dir="auto">- Navigate to the **Intercompany Order Module**.
- Select the **Intercompany Order** you want to process.

---

</div></div>#### **2. Assign Operator**

The **Assign Operator** step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-select-the-intercomp" option:page-display:page-id="46"><div dir="auto">1. Select the **Intercompany Order**.
2. Click **Assign Operator**.
3. Choose the operator for:
    
    
    - Picking
    - Packing
    - Shipping
4. Click **Assign** to confirm.

</div></div><iframe allowfullscreen="allowfullscreen" height="414" src="https://www.youtube.com/embed/0fmSix1iuEM" style="width: 738px; height: 414px;" width="738"></iframe>

<div class="page-content clearfix" component="page-display" id="bkmrk--4" option:page-display:page-id="46"><div dir="auto">---

</div></div>#### **3. Order Scan Process**

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-order-scan." option:page-display:page-id="46"><div dir="auto">1. Click on **Order Scan**.
2. Select the **Intercompany Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
    
    
    - Repeat until all products are scanned.
6. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Dimensions** to store the products.
7. Click **Save** again to confirm.
8. Products are now successfully scanned into the box.

</div></div><iframe allowfullscreen="allowfullscreen" height="383" src="https://www.youtube.com/embed/RI4vWwsk5z8" style="width: 686px; height: 383px;" width="686"></iframe>

<div class="page-content clearfix" component="page-display" id="bkmrk--7" option:page-display:page-id="46"><div dir="auto">---

</div></div>#### **4. Packing Confirmation**

After scanning, products require **Packing Confirmation** before transfer.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-go-to-intercompany-o" option:page-display:page-id="46"><div dir="auto">1. Go to **Intercompany Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, scanning is completed and the update will reflect in the **Intercompany system &amp; OMS**.

</div></div><iframe allowfullscreen="allowfullscreen" height="391" src="https://www.youtube.com/embed/oijfFJzWLew" style="width: 699px; height: 391px;" width="699"></iframe>

# How to scan POS IC ORDER?

### **1. POS Distribution Scan**

<div class="page-content clearfix" component="page-display" id="bkmrk-in-customer-order%2C-c" option:page-display:page-id="47"><div dir="auto">1. In **Customer Order**, click on **POS Distribution Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
    
    
    - **Serialized** → Scan the **IMEI/Serial Number**.
    - **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Size** and click **Save**.

</div></div><iframe allowfullscreen="allowfullscreen" height="371" src="https://www.youtube.com/embed/fpo9bM7sw28" style="width: 662px; height: 371px;" width="662"></iframe>

<div class="page-content clearfix" component="page-display" id="bkmrk--11" option:page-display:page-id="47"><div dir="auto">---

</div></div>### **2. POS Used Scan**

<div class="page-content clearfix" component="page-display" id="bkmrk-in-customer-order%2C-c-2" option:page-display:page-id="47"><div dir="auto">1. In **Customer Order**, click on **POS Used Scan**.
2. Select the **Order**.
3. Click on **IMEI Scan**.
4. Scan the **IMEI/Serial Number**.
5. The **POS Scan** is now completed.

</div></div><iframe allowfullscreen="allowfullscreen" height="383" src="https://www.youtube.com/embed/lZo1RetK-20" style="width: 684px; height: 383px;" width="684"></iframe>

<div class="page-content clearfix" component="page-display" id="bkmrk--14" option:page-display:page-id="47"><div dir="auto">---

</div></div>### **3. Packing Confirmation**

<div class="page-content clearfix" component="page-display" id="bkmrk-go-to-customer-order" option:page-display:page-id="47"><div dir="auto">1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click **Confirm**.
5. Once confirmed, scanning is completed and the status will **reflect in OMS**.

</div></div><iframe allowfullscreen="allowfullscreen" height="392" src="https://www.youtube.com/embed/oijfFJzWLew" style="width: 700px; height: 392px;" width="700"></iframe>

# How to Receive an Inter-company order?

## **Receiving Intercompany Orders (Destination Warehouse)**

<div class="page-content clearfix" component="page-display" id="bkmrk-go-to-the-receive-op" option:page-display:page-id="48"><div dir="auto">1. Go to the **Receive** option under **Intercompany Orders**.
2. Select the **Order** to be received.
3. Choose **Serialized** or **Non-Serialized**.
4. Select the scan method:
    
    
    - **IMEI Scan**
    - **Box Scan**
    - **2D Scan**
5. Scan the product **IMEI/Serial Numbers** (or boxes, if applicable).
6. Once all products are scanned, click **Done**.
7. The order is now **successfully received** into the destination warehouse.

</div></div><iframe allowfullscreen="allowfullscreen" height="403" src="https://www.youtube.com/embed/ooA76fGh1VI" style="width: 719px; height: 403px;" width="719"></iframe>

# Assign Operator

The **Assign Operator** step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

**Steps:**

1. Select the **Intercompany Order**.
2. Click **Assign Operator**.
3. Choose the operator for:
    
    
    - Picking
    - Packing
    - Shipping
4. Click **Assign** to confirm.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/31347226ec3943e3ad793f42625f6e005d0bcb6dab6a4b78885fc1b4defbf8998cf241d83de049f7bff97ec9a85b4af5b1ad3442157e4df0bdf2bf9daf264686d6caa2c6.mov"></source></video>

# Packing Confirmation

After scanning, products require **Packing Confirmation** before transfer.

**Steps:**

1. Go to **Intercompany Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, scanning is completed and the update will reflect in the **Intercompany system &amp; OMS**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/459cf1bd16f44cdda86650f72eb5099ed2952a431f964f179e97dc9df9f57a8072a74d9f59554d81812daf894fb6dd17677922e134bb4f0ea6799113048e2627d0512edb.mov"></source></video>

# Order Scan

#### **Order Scan Process**

1. Click on **Order Scan**.
2. Select the **Intercompany Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
    
    
    - Repeat until all products are scanned.
6. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Dimensions** to store the products.
7. Click **Save** again to confirm.
8. Products are now successfully scanned into the box.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/5858da6d4e234b1f9a9ce471aeed1350ef5b3801aa114c818a3ba0950108eef0b6d0127b6a874ea3a34b67ec3c7e579b73be41314fee42d2a1d2b9069736715fd45ec4d4.mov"></source></video>

# POS Used Scan

### **POS Used Scan**

1. In **Customer Order**, click on **POS Used Scan**.
2. Select the **Order**.
3. Click on **IMEI Scan**.
4. Scan the **IMEI/Serial Number**.
5. The **POS Scan** is now completed.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/ce15d079fa4e4f65ad720fc06d17b48d3c6c39c44c3d4148bff46a39db3458aaf2ee211a0efe43e88a79c52b8e47df7af65ac99347784c8e8b59b890c083faf99d0ed86e.mov"></source></video>

# POS Distribution Scan

### **POS Distribution Scan**

1. In **Customer Order**, click on **POS Distribution Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
    
    
    - **Serialized** → Scan the **IMEI/Serial Number**.
    - **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
    
    
    - A **Box will be created** → select the **Box Size** and click **Save**.<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Intercompany_order/22bfc3408c254b42932e582fce0201aa7aae22f7e0ab4aeba8be98c666acf63ee07fc8e026754ea59ce7d73f6d762f5d42c3fa874aed457d80e4fd605673a85ec5f7f4a0.mov"></source></video>

# RMA

# RMA Inbound ScanningPage

**Description:**  
After the customer has scanned the device, the next step is to perform the **Inbound Scan** in the RMA process. This ensures the scanned device is received and recorded properly.

### Steps:

1. Click on **RMA** from the menu.
2. Select **Inbound Scan**.
3. Choose the **RMA order** and click **NEXT**.
4. **Scan the IMEI** of the device(s).
5. Click **Complete Scanning**.
6. ✅ Inbound scanning is now completed.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/RMA/a87e7d01e80b493d9b40ea9cd6f303eaa44c2eb03fc048dcbcb5355a6103b82de0e2f039ba374321be7996215b9eda8afb2997d08bcb4024893b332fd9d75c6742761b45.mov"></source></video>

# RMA QC Scan

---

**Description:**  
After the device has been inbound scanned, the next step is the **Quality Check (QC) Scan**. This step ensures the device is tested for any **functional** or **cosmetic** issues before proceeding further.

**Steps:**

1. Click on **RMA** from the menu.
2. Select **RMA QC Scan**.
3. Choose the **RMA order** and click **Next**.
4. **Scan the IMEI** of the device.
5. Select the **Issues** (Functional or Cosmetic).
6. Click **Agree** or **Disagree** based on the QC result.
7. Click **Complete**.

✅ QC scanning is now completed.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/RMA/c261e7f80cd344eb820b74eda77abdbad072b7cce69e4a73aea313b5885e0bc077c3a8a911fb4a7996d643a45ce82b6c10ebdf9710964afabb17a7aa4cc75a8eb3122410.mov"></source></video>

**Note:** The next step is in **OMS** for **admin approval and final review**.

# RMA Onboarding

**Description:**  
The RMA Onboarding process is used to **record and confirm devices** against an RMA order as they are received.

**Steps:**

1. Click on **RMA** from the menu.
2. Select **Onbound Scan**.
3. Choose the **RMA order**.
4. **Scan the IMEI(s)** of the device(s).
5. Click **Complete Scanning**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/RMA/ee1e0fd362fb45869b75eb5302aa6921f953371ca691489a8d0b39327853808e25ef303d1ccf4de7a16f92c19a3ca5fed0ba0b657fc94ae2a252c5c796cc58b7f693b022.mov"></source></video>

✅ RMA Onboarding is now completed.

# RMA

# RMA Inbound ScanningPage

**Description:**  
After the customer has scanned the device, the next step is to perform the **Inbound Scan** in the RMA process. This ensures the scanned device is received and recorded properly.

### Steps:

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th" option:page-display:page-id="49"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **Inbound Scan**.
3. Choose the **RMA order** and click **NEXT**.
4. **Scan the IMEI** of the device(s).
5. Click **Complete Scanning**.
6. ✅ Inbound scanning is now completed.

</div></div><iframe allowfullscreen="allowfullscreen" height="384" src="https://www.youtube.com/embed/HFCJt1iJEVo" style="width: 685px; height: 384px;" width="685"></iframe>

# RMA QC Scan

<div class="page-content clearfix" component="page-display" id="bkmrk--1" option:page-display:page-id="50"><div dir="auto"><div style="clear: left;">  
</div>---

</div></div>**Description:**  
After the device has been inbound scanned, the next step is the **Quality Check (QC) Scan**. This step ensures the device is tested for any **functional** or **cosmetic** issues before proceeding further.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th-2" option:page-display:page-id="50"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **RMA QC Scan**.
3. Choose the **RMA order** and click **Next**.
4. **Scan the IMEI** of the device.
5. Select the **Issues** (Functional or Cosmetic).
6. Click **Agree** or **Disagree** based on the QC result.
7. Click **Complete**.

</div></div>✅ QC scanning is now completed.

<iframe allowfullscreen="allowfullscreen" height="415" src="https://www.youtube.com/embed/a1nnnZhfJgQ" style="width: 740px; height: 415px;" width="740"></iframe>

**Note:** The next step is in **OMS** for **admin approval and final review**.

# RMA Onboarding

**Description:**  
The RMA Onboarding process is used to **record and confirm devices** against an RMA order as they are received.

**Steps:**

<div class="page-content clearfix" component="page-display" id="bkmrk-click-on-rma-from-th-4" option:page-display:page-id="51"><div dir="auto">1. Click on **RMA** from the menu.
2. Select **Onbound Scan**.
3. Choose the **RMA order**.
4. **Scan the IMEI(s)** of the device(s).
5. Click **Complete Scanning**.

</div></div><iframe allowfullscreen="allowfullscreen" height="408" src="https://www.youtube.com/embed/PlUb71sVlto" style="width: 728px; height: 408px;" width="728"></iframe>

✅ RMA Onboarding is now completed.

# Production

Used to grade or regrade devices

# UG Conversion

UG conversion is used to convert the products grade to UG+ or UG-.   
Steps   
After the IMEI is transfer In  
go to UG conversion

# GRADING FLOW

Transfer In → Functional Grading → Cosmetic Grading → Transfer Out

- **Transfer In**
    
    
    - Products are received into the warehouse or processing center from another location or supplier.
    - The stock is logged into the system and made available for grading.
- **Functional Grading**
    
    
    - Each product is tested for **functionality** (performance, hardware/software working condition, battery health, etc.).
    - Based on results, items are categorized into functional grades (e.g., fully functional, partially functional, or faulty).
- **Cosmetic Grading**
    
    
    - Products are assessed for **appearance/physical condition** (scratches, dents, display quality, body wear, etc.).
    - Items are then categorized into cosmetic grades (A, B, C, etc.), which help define market value.
- **Transfer Out**
    
    
    - After grading, products are transferred out to the next stage — either to **sales inventory, another warehouse, or distribution channel**.
    - The transfer ensures graded stock is available for allocation and sale based on its grading category.

# Transfer In

**Purpose:**  
Transfer In is the first step in the Production Module. It is used to bring the **IMEI into the grading system**. Once the Transfer In completed, the product’s status changes from its current status to **“Grading.”**

---

### **Steps to Perform Transfer In:**

1. Navigate to **OPS → Production → Transfer In**.
2. Choose **IMEI Scan** or **Box Scan**.
3. **Scan the IMEI** (or box) that needs to be graded.
4. Click on **Done**.
5. The **Transfer In is completed**, and the **status of the IMEI changes to “Grading.”**

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Production/b3ca43608b964cd88993be87b6e7e36bf07c374feaa84ace9f8aacbedbde877a41a0ff58f5a94910b59b7f410770f0107405cb1e658b4f5596f9d91ec7ab8281890d0016.mov"></source></video>

# Functional Regrading V2

This process is used to test device functionalities (such as buttons, battery, camera, etc.) either through an external vendor or by manual entry.

**Steps:**

1. Go to **Production → Functional Regrading V2**.
2. select the Station and PC
3. **Scan the IMEI** of the device.
4. Once the scan is successful, the relevant **test cases** will appear.
5. Select the appropriate **test case(s)**.
6. Click **Save** to record the functional regrading.
    
    
    - If **Reset** is clicked instead of Save, the functional regrading will be cleared.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Production/a4ecc22dc7734635a549127fc9ba10692e86b4b9d90941788a2497d6d201e671a55d8bcb090a428e8c18e92959f8cbfcda7a81263bcb444c94a9821d9867e183574bf2e8.mov"></source></video>

# Cosmetic Regrading V2

This process is used for the **cosmetic grading of devices** by checking for scratches, bends, dents, or other visual defects.

**Steps:**

1. Go to **Production → Cosmetic Regrading V2**.
2. **Select the station**.
3. **Scan the IMEI** of the device.
4. Once the scan is successful, the relevant **visual test cases** will appear.
5. Select the appropriate **test case(s)**.
6. Click **Save** to record the cosmetic regrading.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Production/852910530dbc4f9c8eba8a25fee63c46ba5f940640cd42eca4203868da43688192f2918997ec4a558fb8609cfdf336656b69ed31a6704d91a837ca01abe39b8d6aced5d4.mov"></source></video>

# Transfer Out

This is the **final process in the Production module**, where the graded product is scanned and placed into a new container. After scanning, the device status changes from **Grading → Available**, and the updated grade is reflected.

**Steps:**

1. Go to **Production → Transfer Out**.
2. **Scan the container**.
3. **Scan the IMEI** of the device.
4. Once scanned, the IMEI is **transferred out** and becomes **available for orders**.

---

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Production/7b838b2519db4943bd88d5393f9701402363cc6566024e8398e8c1051f1831ea1789e6aa62b6493eafca7b9603e154b0f219e434239441688b08684e0fc0340ce47556b8.mov"></source></video>

# PFU Grading

**Purpose:**  
PFU Grading is used to **grade devices that are unable to power on**.

**Flow:**  
**Transfer In → PFU Grading → Transfer Out**

**Steps:**

1. **Transfer In** the IMEI.
2. Go to **PFU Grading**.
3. **Select the station**.
4. **Scan the IMEI** of the device.
5. **Select the grade** for the device.
6. PFU grading is now **completed**.
7. Perform **Transfer Out** to make the device available for orders.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Production/45c7e6ee5a1841d6ac3970bfa52431d101357731364e482b801d191d776230c3a67c74cc75b24474b30eb647fe06516775faa2d146344112a7ff6cf758586a79527c6d4e.mov"></source></video>

# Repair

# Transfer IN

This is the first step in the Repair section. It is used to transfer the IMEI from the source warehouse (where the product is available) into the repair warehouse.

**Steps:**

1. Go to **OPS → Repair → Repair Transfer In**
2. Select the **Repair Warehouse**
3. Scan the **IMEI**

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/b8178b783eb0427bbf9299fbdec1a0fae25ae6a05a96449ab3f903dd244b3c7f12685c6725fa4e92b955df764c80935662fd5fc18a6d4b6d8b8c1804f8a7b66be276e69f.mov"></source></video>

# Repair Request

After the product is transferred into the repair warehouse, the next step is to create a repair request. This involves selecting the vendor and specifying the part(s) that need repair.

**Steps:**

1. Go to **OPS → Repair → Repair Request**
2. Select the **Vendor**
3. Enter the **Estimated Repair Date** and add a **Remark** (if any), then click **Next**
4. From the **Dropdown**, select the part(s) that need to be repaired
5. Scan the **IMEI** and click the **Save** button
6. Click the **Complete** button
7. A request will be created, and the details will appear in the box
8. Click **OK**

✅ The repair request is now created successfully.  
  
<video controls="controls" height="390" poster="" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/65bfcacd4fdc4602ba8b7d41c9c9ee0a1241acb6ad0f4ff5b293306b0752d0ab8e3e749b55ee48aba83da31d1fe7f607a26397bcfc59438ba8ba81a69e536d93ed8fda15.mov"></source></video>

# Repair Receive

After the repair request is created, the vendor needs to receive it.

**Steps:**

1. Go to **OPS → Repair → Repair Receive**
2. Select the **Vendor**
3. Scan the **IMEI**

✅ The repair request is now received successfully.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/9abcbfca66fc48b28c88ba54ce491f137091e1653abe49cbb1d334d395920f657c7791f5665f418f87253586f5783cab5b5fc73e0a8e46eabd6fa487d6043908baff0345.mov"></source></video>

# Repair QC

After the repair is completed, the product must undergo a quality check.

**Navigation:**  
OPS → Repair → Repair QC

**Steps:**

1. Scan the **Box** or **IMEI**
2. Select whether the issue is **Fixed / Not Fixed**
3. Enter remarks (if any) in the **Add Remarks** field
4. (Optional) Click **Add More Services** to include additional services
5. Click **Receive** to complete QC

✅ Once QC is completed, the product must be **Regraded**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/c53a4870a2b242f2aa30cb210946094e365e5802dcd444c28a02ce14d69db67a2f1a6f7d70e94ca9b1cfc553bea2fbdbecfe1b7c813c43dbb2d058f8990141f0fdbee425.mov"></source></video>

# Repair transfer Out

After the Repair QC is completed, the product undergoes regrading by the production team. Once regrading is done, the product needs to be transferred out from the repair.

**Navigation:**  
OPS → Repair → Repair Transfer Out

**Steps:**

1. Select the **Warehouse**
2. Scan the **IMEI**
3. The **Repair Transfer Out** is completed, and the product status will change to **Available**

✅ The repair cycle is now fully completed.  
<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/e2471647a03547dcbc67c060bb67d63c38a0fa15e3754c0183d544d646d58c478f386ccd5956463da6bfde32a8e73b74ee4cb0ef4f0c4169a2dc2ffc730657cb841b6e84.mov"></source></video>

# RMA Repair Request

**RMA Repair Request** is used to create records for products returned from customers. After completing the RMA onboard scan, you can create the RMA repair request.

**Navigation:**  
OPS → Repair → RMA Repair Request

**Steps:**

1. Select the vendor, enter the estimated date and remarks, then click **Next**.
2. Select the vendor service, scan the IMEI, and click **Save Box**.
3. Click on **Complete Request**.

The **RMA Repair Request** is created successfully.  
After this, proceed with **RMA Receive**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/21160abfdc534ede92f76a891e50293644c1d66061964f719fb4e51e532c89cbc86e1f928c0d480c872b1ef7bbe439ba7e1b2546120d479e8f040bfd991c15499c356837.mov"></source></video>

# Product Activation

Product activation is used to activate a device for use in a specific country.

#### **Steps:**

1. Navigate to the **Repair** section and click on **Product Activation**.
2. Select the **country** and the **activation date**.
3. **Scan the IMEI** of the device.
4. Once the IMEI is scanned, the **product activation is completed**.

<video controls="controls" height="390" poster="" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Repair/6a1eefaea3164ad8991e0f7a9d0f37ce1c8e75950e384f88b0c73b8ea8234f388caaf2bcf7c4448f9ef34c4201478dd530cd21b8f1304cee83bab7c99153a403e33aee93.mov"></source></video>

# Inventory Movement

# IMEI to Container

### **IMEI to Container**

This feature helps to insert IMEIs into containers during inventory movement.

#### **Steps:**

1. Go to **Inventory Movement** and click on **IMEI to Container**.
2. **Scan the container**.
3. **Scan the IMEIs** that need to be added.
4. The scanned IMEIs will be **successfully inserted into the selected container**.

<video controls="controls" height="390" poster="" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/e9357be010234f698cccd5095815f16fc9acaf17a3d041389b58860add0df4d84e4990f2af134c188caa597541023996f2153438950b4994b2d1ecc700cb81af792da36c.mov"></source></video>

# Container Sorting

## **Container Sorting**

Container Sorting helps organize devices based on aging and shows the correct position where each device should be placed.

### **Steps**

1. Open **Container Sorting**.
2. **Scan the container**.
3. **Scan the IMEI**.
4. The system will **display the position** where the device needs to be kept.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/419f7f8e55b24a1e839167de6d1eb3043c6045f0171e4b92a65886519b36526e07de7ba11f704535a680cdd5f86a032cb278c9bcce02478d80c2423afd7dde51bbaa3df5.mov"></source></video>

# Container to container

Container to Container is used to move IMEIs from one container to another.

### **Steps**

1. Open **Container to Container**.
2. Select the **From Container**.
3. Select the **To Container**.
4. **Scan the IMEIs** from the first container.
5. The scanned IMEIs will be **transferred to the second container**.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/f36eedafc304476a9c7d81647b65ce18c5afb6bbf0e9481caf771d8c440ff50e3768b608f80d47bfa8d7465a0a7a65da0e342e3c7b864625a71f9ce49c443d13d1fd71bb.mov"></source></video>

# Area to Area

**AREA TO AREA** is used to move a container from its current area to another area within the warehouse.

**Steps:**

1. Select the **From Area** where the container is currently located.
2. Select the **To Area** where the container needs to be moved.
3. Select or scan the **Container** to be transferred.

Once the process is completed, the container is successfully transferred to the new area and the system is updated accordingly.

<video controls="controls" height="390" poster="" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/2e298156378945ee890f6838171a02777debdaaa93064a4bbd58c09773d4ce02234b866ff53548eaba8c1a46dcbfaec06368b73e0bc544f792cadfba0487a5f0ec86b5e7.mov"></source></video>

# TRACE IMEI

<div class="flex flex-col text-sm @w-xl/main:pt-header-height pb-25" id="bkmrk-trace-imei-helps-tra"><article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="true" data-testid="conversation-turn-8" data-turn="assistant" data-turn-id="request-WEB:105e2be5-f5a2-472a-aad4-d5ceba99f91b-3" dir="auto" tabindex="-1">**Trace IMEI** helps track the activities and history of an IMEI.

**Steps:**

<div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"><div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" tabindex="-1"><div class="flex max-w-full flex-col grow"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="5319f695-d472-40b9-8012-5ce738e2ad30" data-message-model-slug="gpt-5-2" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"><div class="markdown prose dark:prose-invert w-full break-words dark markdown-new-styling">1. Click on **Trace IMEI**.
2. Scan or enter the **IMEI**.

</div></div></div></div></div></div>The product details along with all related activities are displayed.

  
<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/8e9b6e953d4f4b569d54db26f5302192dc792b1059034796bd492012bb548cc0cbd01dccd5c94f6da531b618c567001afee51f1843594f5080bb2d14402ddf9314194d27.mov"></source></video>

</article></div>

# Trace Container

**Trace Container** shows the products stored in a selected container.

**Steps:**

1. Click on **Trace Container**.
2. Scan or select the **Container**.

The system displays the product details along with the IMEIs of all products inside the container.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/f40ecbd3b0a147f0a727e24114fbaaa59fff9fc40e304013a5e80a6fc95af81dee523e10e5f64e5aa50062d122b10934103edc1c78ae4c8cbb0fee0bfa2a46d45468372b.mov"></source></video>

# IMEI Matching

**IMEI Matching** helps identify boxes that contain products with the same specifications.

**Steps:**

1. Click on **IMEI Matching**.
2. Scan or enter the **IMEI**.

The system displays the product details along with boxes that contain similar products.

<video controls="controls" height="390" poster="" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/9f7a4e5eb6364222906953295d2d34d577aad88c24dc461e9a523bc162ac4097dfa0bccf34794de9ab212577eb18f83b8afded4ac2a44fb5b26ea13cecd3736afe3ce37f.mov"></source></video>

# Bulk Move

**Bulk Move** helps move all products from one container to another at once.

**Steps:**

1. Click on **Bulk Move**.
2. Scan the **From Container**.
3. Scan the **To Container**.
4. Enter the **count of IMEIs** in the container.
5. Click on **Move**.

All IMEIs are successfully moved to the selected container.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/67a1ecae054c4f05be2a75e29b91e8e0f8a8682bab104f1c85f03924a989b47e6abb240a5e474b9e81fc7a476673868d8a737d5c5ccc4a67aea702658a7d02c3ff6736ec.mov"></source></video>

# Distribution Movements

<div class="flex flex-col text-sm @w-xl/main:pt-header-height pb-25" id="bkmrk-distribution-movemen"><article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="true" data-testid="conversation-turn-16" data-turn="assistant" data-turn-id="request-WEB:105e2be5-f5a2-472a-aad4-d5ceba99f91b-7" dir="auto" tabindex="-1">**Distribution Movement** helps transfer distribution stock from one warehouse to another within the same subsidiary.

**Steps:**

<div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"><div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" tabindex="-1"><div class="flex max-w-full flex-col grow"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="055acfce-52a4-4a26-881a-4d3697457d5b" data-message-model-slug="gpt-5-2" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"><div class="markdown prose dark:prose-invert w-full break-words dark markdown-new-styling">1. Click on **Distribution Movement**.
2. Select the **warehouse** to which the stock needs to be transferred.
3. Scan the **IMEIs** of the products.

</div></div></div></div></div></div>Once completed, the products are successfully transferred to the selected warehouse.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/f91ace18a0064b408bc55103a35fe7496f2de60596bb4f6ca88fff172dc6adb44e54641b85b240a3af7375507d758476826d531597f54f48a7df7bb1f327d5e6fedafbbc.mov"></source></video>

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# Used Warehouse Movement

<div class="flex flex-col text-sm @w-xl/main:pt-header-height pb-25" id="bkmrk-used-warehouse-movem"><article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="true" data-testid="conversation-turn-18" data-turn="assistant" data-turn-id="request-WEB:105e2be5-f5a2-472a-aad4-d5ceba99f91b-8" dir="auto" tabindex="-1">**Used Warehouse Movement** is used to transfer used stock from one warehouse to another within the same subsidiary.

**Steps:**

<div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"><div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" tabindex="-1"><div class="flex max-w-full flex-col grow"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="7e4f3130-a159-4c6c-b481-7842ba40e4c1" data-message-model-slug="gpt-5-2" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"><div class="markdown prose dark:prose-invert w-full break-words dark markdown-new-styling">1. Click on **Used Warehouse Movement**.
2. Select the **destination warehouse**.
3. Scan the **IMEIs** of the products to be transferred.

</div></div></div></div></div></div>Once completed, the products are successfully transferred to the selected warehouse.

<video controls="controls" height="390" width="780"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OPS/Inventory_Movements/1a3c1207a4d843dbbb7e72791b3f5db3c9cf001911134bfb82ad3ec2ffce4b03fab8f8464c9643a8ae4f9be2ad1fdafce1dba33f96f8475a8e376eab09d348b83ad8048f.mov"></source></video>

</article></div>