OPS

• Customer Order
• How to scan a Normal customer Order?
• How to scan a POS order?
• Assign operator
• Used Scan
• Distribution Scan
• Packing confirmation
• POS Scan
• Inter-company
• How to scan Normal Intercompany Orders?
• How to scan POS IC ORDER?
• How to Receive an Inter-company order?
• INTERCOMPANY MODULE
• Assign Operator
• Packing Confirmation
• Order Scan
• POS Used Scan
• POS Distribution Scan
• RMA
• RMA Inbound ScanningPage
• RMA QC Scan
• RMA Onboarding
• RMA
• Production
• GRADING FLOW
• Transfer In
• Functional Regrading V2
• Cosmetic Regrading V2
• Transfer Out
• PFU Grading
• Repair
• Transfer IN
• Repair Request
• Repair Receive
• Repair QC
• Repair transfer Out
• RMA Repair Request
• Product Activation
• Inventory Movement
• IMEI to Container
• Container Sorting
• Container to container
• Area to Area
• TRACE IMEI
• Trace Container
• IMEI Matching
• Bulk Move
• Distribution Movements
• Used Warehouse Movement

Customer Order

How to scan a Normal customer Order?

In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation.

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Steps

1. Go to the Customer Order Module.

2. Select the Normal Order you want to process.

3. Assign an Operator to the order.

4. Proceed to the Used Scan / Distribution Scan screen.

5. Scan each device IMEI/serial number against the order.

6. Once all items are scanned successfully, the system validates the entries.

7. Move to the Packing Confirmation step.

Assign operator

The Assign Operator step allows you to allocate responsibilities for picking, packing, and shipping within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.

Steps

1. Go to Customer Order.

2. Select the order you want to process.

3. Click on Assign Operator.

4. Choose the operator for:

   • Picking

   • Packing

   • Shipping

5. Click Assign to confirm.

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Used or Distribution Scan

• If the product is used, go for Used Scan.

• If the product is for distribution, go for Distribution Scan.

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Used Scan Process

1. Click on Used Scan.

2. Select the Order.

3. Choose whether the product is Serialized or Non-Serialized.

   • If Serialized:

     • Click on Serialized.

     • Go to Serial Scan and scan the IMEI in the box.

     • Press Enter.

     • The Scan Count will increase and the Pending Count will decrease.

4. Click Save.

   • After saving, a box will be created for the scanned products.

5. Click Save again to confirm.

6. Products are now successfully scanned.

 

Distribution Scan Process

1. Click on Distribution Scan.

2. Select the Order.

3. Click on the Product.

4. Choose Serial Scan.

5. Scan the IMEI and press Enter.

   • Repeat until all products are scanned.

6. Click Save.

7. Select the Box Dimensions to store the products.

8. Click Save again to confirm.

9. Products are now successfully scanned into the box.

Packing Confirmation

After scanning, products require Packing Confirmation.

1. Go to Customer Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click on Confirm.

5. Once confirmed, the scanning process is completed and the status will reflect in OMS.

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How to scan a POS order?

POS Order Scanning Steps

POS Scan

1. In Customer Order, click on POS Scan.

2. Select the Order.

3. Choose Serialized or Non-Serialized:

   • Serialized → Scan the IMEI/Serial Number.

   • Non-Serialized → Enter the SKU Code and Quantity.

4. Click Save.

   • A Box will be created → select the Box Size and click Save.

5. The POS Scan is now completed.

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Packing Confirmation

1. Go to Customer Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click Confirm.

5. Once confirmed, scanning is completed and the status will reflect in OMS.

 

Assign operator

Assign operator

The Assign Operator step allows you to allocate responsibilities for picking, packing, and shipping within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.

Steps

1. Go to Customer Order.

2. Select the order you want to process.

3. Click on Assign Operator.

4. Choose the operator for:

   • Picking

   • Packing

   • Shipping

5. Click Assign to confirm.

Used Scan

Used Scan Process

1. Click on Used Scan.

2. Select the Order.

3. Choose whether the product is Serialized or Non-Serialized.

   • If Serialized:

     • Click on Serialized.

     • Go to Serial Scan and scan the IMEI in the box.

     • Press Enter.

     • The Scan Count will increase and the Pending Count will decrease.

4. Click Save.

   • After saving, a box will be created for the scanned products.

5. Click Save again to confirm.

6. Products are now successfully scanned.

Distribution Scan

Distribution Scan Process

1. Click on Distribution Scan.

2. Select the Order.

3. Click on the Product.

4. Choose Serial Scan.

5. Scan the IMEI and press Enter.

   • Repeat until all products are scanned.

6. Click Save.

7. Select the Box Dimensions to store the products.

8. Click Save again to confirm.

9. Products are now successfully scanned into the box.

Packing confirmation

Packing Confirmation

After scanning, products require Packing Confirmation.

1. Go to Customer Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click on Confirm.

5. Once confirmed, the scanning process is completed and the status will reflect in OMS.

POS Scan

POS Order Scanning Steps

POS Scan

1. In Customer Order, click on POS Scan.

2. Select the Order.

3. Choose Serialized or Non-Serialized:

   • Serialized → Scan the IMEI/Serial Number.

   • Non-Serialized → Enter the SKU Code and Quantity.

4. Click Save.

   • A Box will be created → select the Box Size and click Save.

5. The POS Scan is now completed.

Inter-company

How to scan Normal Intercompany Orders?

In an Intercompany Order, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.
This process happens after assigning operators and before packing confirmation.

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Steps

1. Go to Intercompany Module

• Navigate to the Intercompany Order Module.

• Select the Intercompany Order you want to process.

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2. Assign Operator

The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

Steps:

1. Select the Intercompany Order.

2. Click Assign Operator.

3. Choose the operator for:

   • Picking

   • Packing

   • Shipping

4. Click Assign to confirm.

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3. Order Scan Process

1. Click on Order Scan.

2. Select the Intercompany Order.

3. Click on the Product.

4. Choose Serial Scan.

5. Scan the IMEI and press Enter.

   • Repeat until all products are scanned.

6. Click Save.

   • A Box will be created → select the Box Dimensions to store the products.

7. Click Save again to confirm.

8. Products are now successfully scanned into the box.

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4. Packing Confirmation

After scanning, products require Packing Confirmation before transfer.

Steps:

1. Go to Intercompany Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click on Confirm.

5. Once confirmed, scanning is completed and the update will reflect in the Intercompany system & OMS.

How to scan POS IC ORDER?

1. POS Distribution Scan

1. In Customer Order, click on POS Distribution Scan.

2. Select the Order.

3. Choose Serialized or Non-Serialized:

   • Serialized → Scan the IMEI/Serial Number.

   • Non-Serialized → Enter the SKU Code and Quantity.

4. Click Save.

   • A Box will be created → select the Box Size and click Save.

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2. POS Used Scan

1. In Customer Order, click on POS Used Scan.

2. Select the Order.

3. Click on IMEI Scan.

4. Scan the IMEI/Serial Number.

5. The POS Scan is now completed.
   
   

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3. Packing Confirmation

1. Go to Customer Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click Confirm.

5. Once confirmed, scanning is completed and the status will reflect in OMS.

How to Receive an Inter-company order?

Receiving Intercompany Orders (Destination Warehouse)

1. Go to the Receive option under Intercompany Orders.

2. Select the Order to be received.

3. Choose Serialized or Non-Serialized.

4. Select the scan method:

   • IMEI Scan

   • Box Scan

   • 2D Scan

5. Scan the product IMEI/Serial Numbers (or boxes, if applicable).

6. Once all products are scanned, click Done.

7. The order is now successfully received into the destination warehouse.

INTERCOMPANY MODULE

How to scan Normal Intercompany Orders?

In an Intercompany Order, scanning ensures that the correct products (with IMEI/serial numbers) are linked to the order before stock transfer and system update.
This process happens after assigning operators and before packing confirmation.

Steps

1. Go to Intercompany Module

2. Assign Operator

The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

Steps:

3. Order Scan Process

4. Packing Confirmation

After scanning, products require Packing Confirmation before transfer.

Steps:

 

 

How to scan POS IC ORDER?

1. POS Distribution Scan

2. POS Used Scan

3. Packing Confirmation

 

How to Receive an Inter-company order?

Receiving Intercompany Orders (Destination Warehouse)

Assign Operator

The Assign Operator step allocates responsibilities for picking, packing, and shipping. This ensures accountability during intercompany stock movement.

Steps:

1. Select the Intercompany Order.

2. Click Assign Operator.

3. Choose the operator for:

   • Picking

   • Packing

   • Shipping

4. Click Assign to confirm.

Packing Confirmation

After scanning, products require Packing Confirmation before transfer.

Steps:

1. Go to Intercompany Order and click on Packing Confirmation.

2. Select the Order.

3. Verify that the Order Quantity matches the Scanned Quantity.

4. Click on Confirm.

5. Once confirmed, scanning is completed and the update will reflect in the Intercompany system & OMS.

Order Scan

Order Scan Process

1. Click on Order Scan.

2. Select the Intercompany Order.

3. Click on the Product.

4. Choose Serial Scan.

5. Scan the IMEI and press Enter.

   • Repeat until all products are scanned.

6. Click Save.

   • A Box will be created → select the Box Dimensions to store the products.

7. Click Save again to confirm.

8. Products are now successfully scanned into the box.

POS Used Scan

POS Used Scan

1. In Customer Order, click on POS Used Scan.

2. Select the Order.

3. Click on IMEI Scan.

4. Scan the IMEI/Serial Number.

5. The POS Scan is now completed.
   
   

POS Distribution Scan

POS Distribution Scan

1. In Customer Order, click on POS Distribution Scan.

2. Select the Order.

3. Choose Serialized or Non-Serialized:

   • Serialized → Scan the IMEI/Serial Number.

   • Non-Serialized → Enter the SKU Code and Quantity.

4. Click Save.

   • A Box will be created → select the Box Size and click Save.

RMA

RMA Inbound ScanningPage

Description:
After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly.

Steps:

1. Click on RMA from the menu.

2. Select Inbound Scan.

3. Choose the RMA order and click NEXT.

4. Scan the IMEI of the device(s).

5. Click Complete Scanning.

6. ✅ Inbound scanning is now completed.

RMA QC Scan

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Description:
After the device has been inbound scanned, the next step is the Quality Check (QC) Scan. This step ensures the device is tested for any functional or cosmetic issues before proceeding further.

Steps:

1. Click on RMA from the menu.

2. Select RMA QC Scan.

3. Choose the RMA order and click Next.

4. Scan the IMEI of the device.

5. Select the Issues (Functional or Cosmetic).

6. Click Agree or Disagree based on the QC result.

7. Click Complete.

✅ QC scanning is now completed.

Note: The next step is in OMS for admin approval and final review.

RMA Onboarding

Description:
The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received.

Steps:

1. Click on RMA from the menu.

2. Select Onbound Scan.

3. Choose the RMA order.

4. Scan the IMEI(s) of the device(s).

5. Click Complete Scanning.

✅ RMA Onboarding is now completed.

RMA

RMA Inbound ScanningPage

Description:
After the customer has scanned the device, the next step is to perform the Inbound Scan in the RMA process. This ensures the scanned device is received and recorded properly.

Steps:

 

RMA QC Scan

Description:
After the device has been inbound scanned, the next step is the Quality Check (QC) Scan. This step ensures the device is tested for any functional or cosmetic issues before proceeding further.

Steps:

✅ QC scanning is now completed.

Note: The next step is in OMS for admin approval and final review.

RMA Onboarding

Description:
The RMA Onboarding process is used to record and confirm devices against an RMA order as they are received.

Steps:

✅ RMA Onboarding is now completed.

Production

GRADING FLOW

Transfer In → Functional Grading → Cosmetic Grading → Transfer Out

• Transfer In

  • Products are received into the warehouse or processing center from another location or supplier.

  • The stock is logged into the system and made available for grading.

• Functional Grading

  • Each product is tested for functionality (performance, hardware/software working condition, battery health, etc.).

  • Based on results, items are categorized into functional grades (e.g., fully functional, partially functional, or faulty).

• Cosmetic Grading

  • Products are assessed for appearance/physical condition (scratches, dents, display quality, body wear, etc.).

  • Items are then categorized into cosmetic grades (A, B, C, etc.), which help define market value.

• Transfer Out

  • After grading, products are transferred out to the next stage — either to sales inventory, another warehouse, or distribution channel.

  • The transfer ensures graded stock is available for allocation and sale based on its grading category.

Transfer In

Purpose:
Transfer In is the first step in the Production Module. It is used to bring the IMEI into the grading system. Once the Transfer In completed, the product’s status changes from its current status to “Grading.”

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Steps to Perform Transfer In:

1. Navigate to OPS → Production → Transfer In.

2. Choose IMEI Scan or Box Scan.

3. Scan the IMEI (or box) that needs to be graded.

4. Click on Done.

5. The Transfer In is completed, and the status of the IMEI changes to “Grading.”
   
   

Functional Regrading V2

This process is used to test device functionalities (such as buttons, battery, camera, etc.) either through an external vendor or by manual entry.

Steps:

1. Go to Production → Functional Regrading V2.

2. select the Station and PC

3. Scan the IMEI of the device.

4. Once the scan is successful, the relevant test cases will appear.

5. Select the appropriate test case(s).

6. Click Save to record the functional regrading.

   • If Reset is clicked instead of Save, the functional regrading will be cleared.

Cosmetic Regrading V2

This process is used for the cosmetic grading of devices by checking for scratches, bends, dents, or other visual defects.

Steps:

1. Go to Production → Cosmetic Regrading V2.

2. Select the station.

3. Scan the IMEI of the device.

4. Once the scan is successful, the relevant visual test cases will appear.

5. Select the appropriate test case(s).

6. Click Save to record the cosmetic regrading.

Transfer Out

This is the final process in the Production module, where the graded product is scanned and placed into a new container. After scanning, the device status changes from Grading → Available, and the updated grade is reflected.

Steps:

1. Go to Production → Transfer Out.

2. Scan the container.

3. Scan the IMEI of the device.

4. Once scanned, the IMEI is transferred out and becomes available for orders.

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PFU Grading

Purpose:
PFU Grading is used to grade devices that are unable to power on.

Flow:
Transfer In → PFU Grading → Transfer Out

Steps:

1. Transfer In the IMEI.

2. Go to PFU Grading.

3. Select the station.

4. Scan the IMEI of the device.

5. Select the grade for the device.

6. PFU grading is now completed.

7. Perform Transfer Out to make the device available for orders.

Repair

Transfer IN

This is the first step in the Repair section. It is used to transfer the IMEI from the source warehouse (where the product is available) into the repair warehouse.

Steps:

1. Go to OPS → Repair → Repair Transfer In

2. Select the Repair Warehouse

3. Scan the IMEI
   

Repair Request

After the product is transferred into the repair warehouse, the next step is to create a repair request. This involves selecting the vendor and specifying the part(s) that need repair.

Steps:

1. Go to OPS → Repair → Repair Request

2. Select the Vendor

3. Enter the Estimated Repair Date and add a Remark (if any), then click Next

4. From the Dropdown, select the part(s) that need to be repaired

5. Scan the IMEI and click the Save button

6. Click the Complete button

7. A request will be created, and the details will appear in the box

8. Click OK

✅ The repair request is now created successfully.

Repair Receive

After the repair request is created, the vendor needs to receive it.

Steps:

1. Go to OPS → Repair → Repair Receive

2. Select the Vendor

3. Scan the IMEI

✅ The repair request is now received successfully.

Repair QC

After the repair is completed, the product must undergo a quality check.

Navigation:
OPS → Repair → Repair QC

Steps:

1. Scan the Box or IMEI

2. Select whether the issue is Fixed / Not Fixed

3. Enter remarks (if any) in the Add Remarks field

4. (Optional) Click Add More Services to include additional services

5. Click Receive to complete QC

✅ Once QC is completed, the product must be Regraded.

Repair transfer Out

After the Repair QC is completed, the product undergoes regrading by the production team. Once regrading is done, the product needs to be transferred out from the repair.

Navigation:
OPS → Repair → Repair Transfer Out

Steps:

1. Select the Warehouse

2. Scan the IMEI

3. The Repair Transfer Out is completed, and the product status will change to Available

✅ The repair cycle is now fully completed.

RMA Repair Request

RMA Repair Request is used to create records for products returned from customers. After completing the RMA onboard scan, you can create the RMA repair request.

Navigation:
OPS → Repair → RMA Repair Request

Steps:

1. Select the vendor, enter the estimated date and remarks, then click Next.

2. Select the vendor service, scan the IMEI, and click Save Box.

3. Click on Complete Request.

The RMA Repair Request is created successfully.
After this, proceed with RMA Receive.

Product Activation

Product activation is used to activate a device for use in a specific country.

Steps:

1. Navigate to the Repair section and click on Product Activation.

2. Select the country and the activation date.

3. Scan the IMEI of the device.

4. Once the IMEI is scanned, the product activation is completed.

Inventory Movement

IMEI to Container

IMEI to Container

This feature helps to insert IMEIs into containers during inventory movement.

Steps:

1. Go to Inventory Movement and click on IMEI to Container.

2. Scan the container.

3. Scan the IMEIs that need to be added.

4. The scanned IMEIs will be successfully inserted into the selected container.

Container Sorting

Container Sorting

Container Sorting helps organize devices based on aging and shows the correct position where each device should be placed.

Steps

1. Open Container Sorting.

2. Scan the container.

3. Scan the IMEI.

4. The system will display the position where the device needs to be kept.

Container to container

Container to Container is used to move IMEIs from one container to another.

Steps

1. Open Container to Container.

2. Select the From Container.

3. Select the To Container.

4. Scan the IMEIs from the first container.

5. The scanned IMEIs will be transferred to the second container.

Area to Area

AREA TO AREA is used to move a container from its current area to another area within the warehouse.

Steps:

1. Select the From Area where the container is currently located.

2. Select the To Area where the container needs to be moved.

3. Select or scan the Container to be transferred.

Once the process is completed, the container is successfully transferred to the new area and the system is updated accordingly.

TRACE IMEI

Trace Container

Trace Container shows the products stored in a selected container.

Steps:

1. Click on Trace Container.

2. Scan or select the Container.

The system displays the product details along with the IMEIs of all products inside the container.

IMEI Matching

IMEI Matching helps identify boxes that contain products with the same specifications.

Steps:

1. Click on IMEI Matching.

2. Scan or enter the IMEI.

The system displays the product details along with boxes that contain similar products.

Bulk Move

Bulk Move helps move all products from one container to another at once.

Steps:

1. Click on Bulk Move.

2. Scan the From Container.

3. Scan the To Container.

4. Enter the count of IMEIs in the container.

5. Click on Move.

All IMEIs are successfully moved to the selected container.

Distribution Movements

Used Warehouse Movement