# Customer Order
# How to scan a Normal customer Order?
In a Normal Customer Order, scanning ensures that the correct devices (with IMEI/serial numbers) are linked to the order before packing and shipping. The process is handled after assigning an operator and before packing confirmation.
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### **Steps**
1. **Go to the Customer Order Module**.
2. Select the **Normal Order** you want to process.
3. **Assign an Operator** to the order.
4. Proceed to the **Used Scan / Distribution Scan** screen.
5. **Scan each device IMEI/serial number** against the order.
6. Once all items are scanned successfully, the system validates the entries.
7. Move to the **Packing Confirmation** step.
### Assign operator
The **Assign Operator** step allows you to allocate responsibilities for **picking, packing, and shipping** within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.
### **Steps**
1. Go to **Customer Order**.
2. Select the order you want to process.
3. Click on **Assign Operator**.
4. Choose the operator for:
- **Picking**
- **Packing**
- **Shipping**
5. Click **Assign** to confirm.
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### Used or Distribution Scan
- If the product is **used**, go for **Used Scan**.
- If the product is for **distribution**, go for **Distribution Scan**.
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### **Used Scan Process**
1. Click on **Used Scan**.
2. Select the **Order**.
3. Choose whether the product is **Serialized** or **Non-Serialized**.
- **If Serialized:**
- Click on **Serialized**.
- Go to **Serial Scan** and scan the **IMEI** in the box.
- Press **Enter**.
- The **Scan Count** will increase and the **Pending Count** will decrease.
4. Click **Save**.
- After saving, a **box will be created** for the scanned products.
5. Click **Save** again to confirm.
6. Products are now successfully scanned.
### **Distribution Scan Process**
1. Click on **Distribution Scan**.
2. Select the **Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
- Repeat until all products are scanned.
6. Click **Save**.
7. Select the **Box Dimensions** to store the products.
8. Click **Save** again to confirm.
9. Products are now successfully scanned into the box.
### **Packing Confirmation**
After scanning, products require **Packing Confirmation**.
1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, the scanning process is completed and the status will **reflect in OMS**.
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# How to scan a POS order?
## **POS Order Scanning Steps**
### **POS Scan**
1. In **Customer Order**, click on **POS Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
- **Serialized** → Scan the **IMEI/Serial Number**.
- **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
- A **Box will be created** → select the **Box Size** and click **Save**.
5. The **POS Scan** is now completed.
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### **Packing Confirmation**
1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click **Confirm**.
5. Once confirmed, scanning is **completed** and the status will **reflect in OMS**.
# Assign operator
### Assign operator
The **Assign Operator** step allows you to allocate responsibilities for **picking, packing, and shipping** within a Customer Order. This ensures the right operators are accountable at each stage of the order fulfillment process.
### **Steps**
1. Go to **Customer Order**.
2. Select the order you want to process.
3. Click on **Assign Operator**.
4. Choose the operator for:
- **Picking**
- **Packing**
- **Shipping**
5. Click **Assign** to confirm.
# Used Scan
### **Used Scan Process**
1. Click on **Used Scan**.
2. Select the **Order**.
3. Choose whether the product is **Serialized** or **Non-Serialized**.
- **If Serialized:**
- Click on **Serialized**.
- Go to **Serial Scan** and scan the **IMEI** in the box.
- Press **Enter**.
- The **Scan Count** will increase and the **Pending Count** will decrease.
4. Click **Save**.
- After saving, a **box will be created** for the scanned products.
5. Click **Save** again to confirm.
6. Products are now successfully scanned.
# Distribution Scan
### **Distribution Scan Process**
1. Click on **Distribution Scan**.
2. Select the **Order**.
3. Click on the **Product**.
4. Choose **Serial Scan**.
5. Scan the **IMEI** and press **Enter**.
- Repeat until all products are scanned.
6. Click **Save**.
7. Select the **Box Dimensions** to store the products.
8. Click **Save** again to confirm.
9. Products are now successfully scanned into the box.
# Packing confirmation
### **Packing Confirmation**
After scanning, products require **Packing Confirmation**.
1. Go to **Customer Order** and click on **Packing Confirmation**.
2. Select the **Order**.
3. Verify that the **Order Quantity** matches the **Scanned Quantity**.
4. Click on **Confirm**.
5. Once confirmed, the scanning process is completed and the status will **reflect in OMS**.
# POS Scan
## **POS Order Scanning Steps**
### **POS Scan**
1. In **Customer Order**, click on **POS Scan**.
2. Select the **Order**.
3. Choose **Serialized** or **Non-Serialized**:
- **Serialized** → Scan the **IMEI/Serial Number**.
- **Non-Serialized** → Enter the **SKU Code** and **Quantity**.
4. Click **Save**.
- A **Box will be created** → select the **Box Size** and click **Save**.
5. The **POS Scan** is now completed.