# RMA Customer Scan

The RMA Customer Scan process ensures that returned products are validated by capturing IMEI details and recording the reason for return directly from the customer. This step guarantees product traceability, prevents errors, and supports smooth processing of the RMA.

### Steps in RMA Customer Scan

1. **Click on the link shared.**
2. **Upload File (Optional)**
    
    
    - Open the Excel file, enter the required details, and upload it back to the file upload region.
    - Click on **Submit**.
    
      
    [![rma download template.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-08/scaled-1680-/rma-download-template.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-08/rma-download-template.png)
    
      
    [![RMA EXCEL.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-08/scaled-1680-/rma-excel.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-08/rma-excel.png)
3. **Enter Return IMEI**
    
    
    - Go to the IMEI scan section.
    - Enter or scan the **Return IMEI**, then click **Next**.
4. **Enter Category & Issue**
    
    
    - Select the **Category** of the product.
    - Enter the **Issue/Reason for Return**.
    - Click **Next**.
5. **Validate Details**
    
    
    - A confirmation box will appear on the page.
    - Review and validate the entered details carefully.
6. **Complete Scan**
    
    
    - Click the **Complete** button.
    - The **Customer Scan process is now completed**.

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