# Contextual Help

**COUNTRY OF ORGIN (COO) Country of Origin (COO)** refers to the country where a product is manufactured, produced, or assembled. It indicates where the goods originally come from.

**How to Update COO for an Order**

1. Go to **STR** or **IC All Orders**.
2. Select the required order.
3. Click on the **Action** button (with the location icon).
4. To update the **COO (Country of Origin)**:
    
    
    - Use **Bulk Select** and choose the same country for all products, **if the COO is identical**.
    - Otherwise, **select the country individually** for each product.
5. Click **Submit** to save the changes.

 The COO will be successfully updated.  
<video controls="controls" height="394" width="788"><source src="https://mercantile-kb.s3.ap-southeast-1.amazonaws.com/OMS/Intercompany_orders/ea9ca7f888544f2fb2daf276d1aab5a96c20b42a.mov"></source></video>

> **Note:** COO can only be updated **after the packing confirmation is completed**.

### **Update Net Suite**

- Click on the **\# action button**.
- Enter the **NetSuite number**.
- Click **Submit**.

[![Screenshot 2025-11-17 at 12.23.09 PM.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/screenshot-2025-11-17-at-12-23-09-pm.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/screenshot-2025-11-17-at-12-23-09-pm.png)

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/image.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/image.png)

### Cancel Order

- Click on the **Cancel** button (as shown in the image).
- Select the **reason for cancellation** from the list.
- If the reason is not listed, choose **Other** and enter the reason manually.
- Click on **Yes** to confirm the cancellation.

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/NxKimage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/NxKimage.png)[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/b0kimage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/b0kimage.png)

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/hRximage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/hRximage.png)

#### Download Invoice  
  


[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/gCJimage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/gCJimage.png)

**Steps to Download Invoice:**

1. Click on the **Download Invoice** button (as shown in the image).
2. Select either **With Chop and Sign** or **Without Chop and Sign** as required.
3. The invoice will be downloaded automatically in **PDF format**.

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/niFimage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/niFimage.png)

#### Download PI

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/zcAimage.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/zcAimage.png)

**Steps to Download Invoice:**

1. Click on the **Download PI** button (as shown in the image).
2. The invoice will be downloaded automatically in **PDF format**.

Download DO

[![image.png](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/scaled-1680-/gz9image.png)](https://dev-kb.wirx.io/uploads/images/gallery/2025-11/gz9image.png)

**Steps to Download Invoice:**

1. Click on the **Download DO** button (as shown in the image).
2. Select either **With Chop and Sign** or **Without Chop and Sign** as required.
3. The invoice will be downloaded automatically in **PDF format**.