RMA

RMA CREATION
RMA (Return Merchandise Authorization) creation is the process of recording and authorizing the return of products from customers. It ensures proper tracking, compliance, and accountability for returned goods, whether due to defects, incorrect shipments, or other valid reasons. 

 Steps in RMA Creation 

 

 

 Enter RMA 

 

 

 Select the Customer. 

 

 

 Choose the Return Location (Warehouse). 

 

 Enter the remarks 

 Click on " Create RMA " 

 

 

 

 RMA is created 

 

 

 After the RMA creation, the next step is generating a link for the customer to scan the product. 

 Share the generated link with the customer so they can perform the IMEI scan and record the reason for return.

RMA Customer Scan
The RMA Customer Scan process ensures that returned products are validated by capturing IMEI details and recording the reason for return directly from the customer. This step guarantees product traceability, prevents errors, and supports smooth processing of the RMA. 

 Steps in RMA Customer Scan 

 

 Click on the link shared. 

 

 Upload File (Optional) 

 

 

 Open the Excel file, enter the required details, and upload it back to the file upload region. 

 

 

 Click on Submit . 

 

 

 

 

 

 

 

 

 Enter Return IMEI 

 

 

 Go to the IMEI scan section. 

 

 

 Enter or scan the Return IMEI , then click Next . 

 

 

 

 

 Enter Category & Issue 

 

 

 Select the Category of the product. 

 

 

 Enter the Issue/Reason for Return . 

 

 

 Click Next . 

 

 

 

 

 Validate Details 

 

 

 A confirmation box will appear on the page. 

 

 

 Review and validate the entered details carefully. 

 

 

 

 

 Complete Scan 

 

 

 Click the Complete button. 

 

 

 The Customer Scan process is now completed .

RMA Admin Confirmation
After the Inbound and QC Scanning , the RMA moves to the Admin Confirmation stage. This step ensures that the return request is properly validated and finalized before further action. 

 Steps for Admin Confirmation 

 

 

 Access Pending RMA 

 

 

 Navigate to RMA Admin → Pending RMA V2 . 

 

 

 

 

 Select RMA Order 

 

 

 Choose the RMA order that requires confirmation. 

 

 

 Click on Review . 

 

 

 

 

 Validate Details 

 

 

 Check and confirm the details displayed for accuracy. 

 

 

 

 

 Select Product 

 

 

 Choose the product associated with the RMA. 

 

 

 

 

 Accept or Reject 

 

 

 Select whether to Accept or Reject the RMA. 

 

 

 

 

 Choose Return Action 

 

 

 If accepted, select one of the following: 

 

 

 Return with Credit Note 

 

 

 Replacement with Credit Note 

 

 

 

 

 

 

 Apply & Complete 

 

 

 Click on Apply and then Complete to finalize the action. 

 

 

 

 

 Confirmation 

 

 

 A confirmation box will appear. 

 

 

 Click on the relevant option to confirm and finish the process.

RMA Final Review
After Admin Confirmation , the RMA undergoes a Final Review stage. This ensures all details are correctly validated before the RMA proceeds to onboard scanning. 

 Steps for Final Review 

 

 

 Open Reviewer Section 

 

 

 Click on the Review tab. 

 

 

 Select the RMA order requiring final review. 

 

 

 

 

 Review Order 

 

 

 Click on Review to open the RMA details. 

 

 

 Validate all the provided details (product, IMEI, return reason, and action taken). 

 

 

 

 

 Take Action 

 

 

 Review – Sends the RMA back to Admin Confirmation for re-validation. 

 

 

 Complete – Marks the RMA as approved and moves it forward to the Onboard Scanning stage in OPS. 

 

 

 

 

 

 Once the Onboard Scan is completed in OPS, the RMA order status is updated to  Completed .

RMA FLOW